Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jon Nurse

Niverville,MB

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at utilizing relationships with internal PCG colleagues and external experts to address customer requirements in a timely fashion. Technically adept at solving product or process issues.

Overview

19
19
years of professional experience

Work History

Industrial Wood Sales Representative

Sherwin-Williams
04.2018 - Current
  • Helped new sales representatives.
  • Retain excellent client satisfaction through outstanding service delivery.
  • Manage customer accounts to secure customer satisfaction and repeat business.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated with clients and developed relationships with key personnel.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed a large transition during COVID and a raw material shortage

Technical Service Representative

Sherwin-Williams
10.2010 - 04.2018
  • Created SOP's with customers to ensure accurate procedures were in place to use our products.
  • Developed products tailored to the customer's requirements in production.
  • Made product recommendations and replacement.
  • Engaged in cost saving initiatives and continuous improvements.
  • Managed medium to large customer transitions to SHW.






General Manager

Quality Custom Coating
03.2005 - 10.2010
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

High School Diploma -

University of Winnipeg Collegiate
Winnipeg, MB

Skills

  • Sales Development
  • Process Improvement
  • Account Management
  • Business Development
  • Customer Needs Assessment
  • Sales Forecasting
  • Account Development
  • Product and Service Knowledge

Accomplishments

  • 2016 Presidents Award for Technical Excellence


Languages

English
Native or Bilingual
French
Limited Working

Timeline

Industrial Wood Sales Representative

Sherwin-Williams
04.2018 - Current

Technical Service Representative

Sherwin-Williams
10.2010 - 04.2018

General Manager

Quality Custom Coating
03.2005 - 10.2010

High School Diploma -

University of Winnipeg Collegiate

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Jon Nurse