Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
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Jon Miller

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Quick to learn and apply new information, and prepared to use knowledge and experience to take on all business requirements.

Overview

11
11
years of professional experience

Work History

Lead Cashier

Couche-Tard
04.2021 - Current
  • Operated and maintained tills, ensured safe balance, and handled secure cash deposits.
  • Performed weekly audits and orders, and completed paperwork daily.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Cashier

Indigo Books
09.2020 - 01.2021
  • Performed cash transactions and maintained sales floor as needed.
  • Received and prepared shipments, and delivered them directly to customers.
  • Aided customers with the company website and terminals to search for and order products.
  • Consistently performed among the highest in sales of the company's loyalty program.

Customer Assistant

Kent Building Supplies
05.2019 - 09.2020
  • Aided customers on the sales floor, locating items and offering advice on projects.
  • Received and stocked product.
  • Performed cash duties to help streamline customer service when required.
  • Operated machinery to maximize efficiency when moving heavy and/or large products.
  • Removed carts, garbage, and other obstacles from the parking lot to ensure customer safety.
  • Shoveled and salted walkways during the winter.

IT Assistant

Miller IT Ltd.
06.2013 - 07.2019
  • Aided in movement and transportation of equipment and office technology for multiple large businesses.
  • Enhanced system efficiency by identifying and rectifying software issues.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Assisted in network maintenance, ensuring smooth connectivity for all users.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.

Education

High School Diploma -

Mount Pearl Senior High
Mount Pearl, NL
06.2018

Skills

  • Cash Drawer Reconciliation
  • Cashier Training
  • Customer Assistance
  • Manager Support
  • Opening and Closing Procedures
  • POS System Operation
  • Computer Literacy
  • Dependability
  • Conflict Resolution
  • Stress Management

Accomplishments

  • National Lifeguard Certification, April 2018
  • Bronze Cross Certification, October 2017
  • Young Drivers Certification, September 2017
  • St. John Ambulance Standard First Aid/CPR C/AED, July 2017
  • Karazenpo Go Shinjitsu Kempo Method Black Belt, June 2016
  • Bronze Medallion Certification, April 2014
  • Mount Pearl Drama Club Award for Outstanding Student in Drama,
    December 2018

Hobbies

Music Composition

World Building and Story Writing

Casual and Professional Gaming

Running, Hiking, and Biking

Timeline

Lead Cashier

Couche-Tard
04.2021 - Current

Cashier

Indigo Books
09.2020 - 01.2021

Customer Assistant

Kent Building Supplies
05.2019 - 09.2020

IT Assistant

Miller IT Ltd.
06.2013 - 07.2019

High School Diploma -

Mount Pearl Senior High

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Jon Miller