JON-MICHAEL QUIROLA
Brampton,ON
Summary
Accomplished Auto Sales Consultant and Manager with a proven track record of consistently exceeding sales targets and elevating dealership performance. Seeking a challenging role to apply strategic leadership, exceptional sales skills and passion for customer satisfaction to drive revenue growth and exceed expectations.
Overview
15
15
years of professional experience
Work History
Pre-Owned Manager
Policaro Acura
12.2023 - Current
- Skillfully appraising vehicles on and off-site, enforcing adherence to appraisal guidelines within the sales team to minimize unanticipated reconditioning costs.
- Provided mentorship to junior sales consultants through daily reviews of pending deals requiring additional coaching, fostering a culture of excellence and contributing to the overall success of the sales team.
- Implemented effective inventory management strategies, resulting in a higher turnover rate and improved ROI of 7-9%.
- Ensured time to market is above industry benchmark by communicating daily with internal advisor and reconditioning technician.
Sales Consultant
Policaro Acura
06.2020 - 11.2023
- Achieved unparalleled success as one of the highest-grossing Sales Consultants within the group.
- Top Sales Achievements: ACURA Guild Member - GOLD (Top 50 in Canada). Delivered over 150 new and preowned vehicles per year resulting in over $400,000 gross profit and over $300,000 in F&I gross profit.
- Spear headed the service exchange program resulting in a substantial increase in lease maturity retention and pre-owned inventory.
- Increased Customer Satisfaction and Dealership presence in the GTA : Over 250 5 Star Google reviews that increased Google rating from 3.9 to 4.5 in 2.5 years. Highest review count across the entire automotive group.
- Consistent High CSI Index of +98%
- High ratio of closing F&I products. 2.5 products per deal
Delivery/Senior Product Specialist
Policaro Acura
05.2018 - 05.2020
- Provide an elevated customer experience during delivery process by providing white glove service and precise presentation of technologies in vehicles.
- Maintain a high degree of product and technical knowledge for all technologies offered by the brand.
- Ensure all documentation is signed off by the customer and checked by Sales/ Business Manager.
- Presented brand products in an effective and precise manner that ensures customer understanding.
Brand Specialist
Harry Rosen Menswear
05.2017 - 05.2018
- Demonstrated an acute understanding of luxury branding, contributing to the establishment of the retailer as a premier destination for upscale menswear.
- Orchestrated a 32% growth in sales within the assigned territory through a strategic and personalized sales approach
- Established and maintained relationships with high-profile clients, providing an unparalleled shopping experience tailored to their individual preferences and lifestyle.
Account Manager
Nexgen Wireless Corporation
01.2009 - 05.2017
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Excelled in Cold-calling, closing and on-boarding prospect
- Developed customized account plans for clients to help them achieve their business goals.
- Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations
Education
High School Diploma -
Cardinal Leger Secondary School
Brampton, ONSkills
- Proficient in One-Eighty and VAuto
- Ability to work independently as well as collaboratively
- Strong interpersonal, communication and negotiating skills within a luxury brand
- Analytical problem solving with exceptionally strong approval ratio
- Capable of structuring vehicle sales in personal vs corporate contracts, for the best interest of the customer, leading to an increase in customer retention
- Market Research Analysis
- Competitor Analysis
Languages
English
Elementary
Timeline
Pre-Owned Manager
Policaro Acura
12.2023 - Current
Sales Consultant
Policaro Acura
06.2020 - 11.2023
Delivery/Senior Product Specialist
Policaro Acura
05.2018 - 05.2020
Brand Specialist
Harry Rosen Menswear
05.2017 - 05.2018
Account Manager
Nexgen Wireless Corporation
01.2009 - 05.2017
High School Diploma -
Cardinal Leger Secondary School
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