Jon McFadgen

- Committed to achieving the goal of creating a welcoming friendly environment and a positive customer experience in the showroom for all of our guests.

-Developed relationships with clients to give them the confidence to make informed decisions and feel supported throughout the design process of their homes.

- Worked closely with all of the Design Associate team in supporting each other to assist all of our customers and provide them with consistently excellent customer service.

-Utilized floor planning resources to create 2D and 3D renderings for design clients to help them experience the completed vision of my design collaborations with them.

-Responsible along with the rest of the Design Associate team for consistently maintaining the visual standards for the showroom and completing all closing duties together.

- Through dedicated creative selling and providing exceptional customer service contributed to the overall success of the business along with the support of store leadership and the entire Design Associate team.

- Collaborated with In Store Interior Designer after qualifying clients on the sales floor for higher budget residential projects - presentations included 2D and 3D renderings.

- Managed all aspects of design projects after initial consultations with Interior Designer and design clients.

- Worked with clients on the sales floor with all furnishings categories and managed all aspects of their orders from initial sale through delivery, providing excellent customer service throughout the process.

- Worked with Design Trade Members to manage their projects and promote the Arhaus Brand.

- Responsible for all aspects of closing shift responsibilities for the store and for maintaining visual merchandising consistently throughout the store.

-Promoted interior design services to develop clientele in addition to building a strong customer base within the store and with interior designers through our Designer Trade Program.

-Created detailed design plans utilizing 2D and 3D floor plans and mood boards to maximize sales opportunities.

-Responsible for consistently maintaining visual merchandising standards on the sales floor.

-Provided excellent service to ensure customer and client satisfaction throughout their entire experience with the company.

-Maintained an ongoing knowledge of the Crate&Barrel and CB2 websites to maximize sales through our extended assortments.

-Provided specialized services to interior design clients.

-Achieved sales goals contributing to the growth and success of the furniture department.

-Developed marketing materials and actively promoted Macy's design services to modern apartment complexes in Glendale and Pasadena.

-Created detailed furniture plans on an ongoing basis for 10 locations, incorporating sales figures to maximize volume potential.

-Developed location specific assortments with district manager team to increase sales and productivity.

-Ensured superior execution of merchandising plans through consistent communication with store-line management.

-Collaborated in selecting accessories at High Point furniture market for all Macy's Northern/Southern California locations.

-Planned and directed expansions, remodels, and new department/store openings for Southern California locations.

-Directed multiple furniture department conversions in conjunction with store management and support staff.

-Completed all aspects of visual merchandising including furniture placement, rug selections and accessory placement to create design inspiration for customers and to elevate their shopping experience with Macy's.

-Selected as freelance visual team leader for the opening of Macy's Southern California flagship location for the newly constructed South Coast Plaza Home Store.

-Responsible for selecting,styling and maintaining bedding presentations for the entire furniture department throughout the year.

- Developed design clientele and oversaw entire design process while maintaining specified budgets.

-Coordinated all aspects of projects including consultations, product selection and delivery/installation while providing excellent and consistent customer service

-March 1989-April 1990

-Received extensive creative selling and product knowledge as a furniture sales associate with Dayton's Southdale - Edina location.

-Assisted customers in selecting furniture, mattresses, floor coverings, window treatments and accessories.

-April 1990 - October 1991

- Promoted to Interior Designer with Dayton's Roseville - St. Paul location.

-Utilized successful presentation skills with design clients to maximize sales volume.

-Expanded client base and store business while maintaining excellent client relationships and customer service on all projects.