Jon ZhiHao Li
Woodbridge,ON
Summary
Diligent auto industry worker with superior work ethic, friendly demeanor and 10 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, shipping, inspecting and logging products and maintaining cleanliness of storage areas. Possesses a B.Commerce in Business Technology Management, and highly proficient in Microsoft Office such as Excel and Word
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Generalist
Mercedes Benz Newmarket
Newmarket, ON
03.2023 - Current
- Addressed customer concerns in a professional manner, ensuring excellent customer service.
- Ensured all parts were properly ordered for each job according to customer specifications.
- Recommended additional services or repairs based on findings from vehicle inspections.
- Provided technical advice to customers on the phone, via email or face-to-face.
- Compiled accurate estimates for required repairs, using manufacturer's recommended labor times and pricing structures.
- Created schedules for technicians to ensure efficient use of time.
- Monitored technician's progress and updated job status in system.
- Performed administrative tasks such as filing paperwork, ordering office supplies and managing accounts receivable and payable.
- Adhered to all company policies related to safety, security and confidentiality protocols.
Receiver/Outbound Shipper
Visual Elements
Woodbridge, ON
03.2022 - 03.2023
- Put materials like glass and acrylic in assigned area, added tags and secured larger pieces as required.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Organized storage areas to maximize movement and minimize labor.
- Dispatched company driver to various vendors for deliveries and pick ups
- Assisted assembly departments with jobs that require building
- Received material SKUs into company ERP database INFOR
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Liaised with vendor representatives to rectify damages and shortages.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Performed basic maintenance on warehouse machines and arranged for repair or replacement when needed.
- Obtained required documentation to process shipments and support movement.
- Take photos of outband shipments for records
Fleet Manager/Chauffeur
Cheerful City Development/春华秋实公司
Luoyang, Henan, China
03.2020 - 02.2022
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Oversaw upkeep and maintenance of company vehicles.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Utilized ordering, tracking and billing systems and associated processes.
- Successfully obtained a Chinese Driving License
- Drove CEO and Managers to destinations around the city
Senior Fencing Instructor (Evenings)
Huahua Fencing
Richmond Hill, ON
08.2011 - 12.2020
- Instructed fencers of all ages
- Leading group of junior coaches to teach effectively
- Created and ran up-to-date and relevant drills
- Trained student-athletes during the off-season.
- Reviewed game film and statistical reports for game operations.
- Established and followed through with penalties for breaches of sportsmanship standards.
- Helped develop each participant’s physical and psychological fitness.
- Adhered strictly to rules and regulations of the activities department and the district.
- Fostered a culture of good sportsmanship, cooperation and responsibility.
- Motivated and encouraged student athletes to do their best during practices and games.
Warehouse Lead
Megacomfort
Markham, ON
01.2017 - 12.2019
- Pick and Packing foot insoles to various customers domestically and internationally
- Utilizing UPS worldship and DHL software for shipping labels
- Ensuring shipping labels were correct and finding the most cost-efficient way to ship product to clients
- Constantly met deadlines, consistently shipping out 2 pallets of insoles every week
- Using a pump-truck and wrapped pallets with 0% incident rate
- Responded to telephone inquiries from clients, vendors and the public.
- Effectively communicated with the controller and customs agent to ensure product didn't get held up at customs.
- Maintained all office files, both electronically and through hard copies.
- Communicated with supply chain and LTL agents for shipping cross border.
- Maintained warehouse to be a safe and clean environment.
- Completed forms such as b13 for customs purposes.
Shipping Manager/Customer Service Representative
The UPS Store
Toronto, ON
05.2013 - 12.2016
- Created shipping labels for customers using UPSConnect and iShip to ship parcels worldwide.
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
- Guaranteed positive customer experiences and resolved all customer complaints by keeping a close communication with UPS drivers and customer service.
- Managed paper, ink and printing supply inventories.
- Packing items using various packing materials to ensure maximum protection while in transport
- Arranged, secured and labeled boxes with speed and accuracy.
- Maintained cleanliness and organization of the warehouse.
- Reviewed accuracy of documentation such as invoices and bills of lading.
- Resolved service issues in a timely manner, including coordinating and processing returns.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Education
Bachelor of Commerce - Business Technology Management
Ryerson University
2016
Skills
- Certified in 10-key
- Time management
- Microsoft Office proficiency (Excel and Word)
- Meticulous attention to detail
- Customer service-oriented
- Bilingual (Mandarin and English Fluently)
- Knowledge of Lightspeed, INFOR VISUAL and UPS shipping software
- Extensive knowledge of the telecommunications industry
- Accurate money handling
- Internet savvy
- Adaptable
- Labeling skills
Certification
- Duke of Edinburgh's Bronze, Silver and Gold Award (Obtained in 2009,2010 and 2012 respectively.)
- Incoterms 2020 Training - 2020
- OMVIC License CALE (2017)
- Completed continuing education in International Transportation at Seneca College in 2020
Timeline
Customer Service Generalist
Mercedes Benz Newmarket
03.2023 - Current
Receiver/Outbound Shipper
Visual Elements
03.2022 - 03.2023
Fleet Manager/Chauffeur
Cheerful City Development/春华秋实公司
03.2020 - 02.2022
Warehouse Lead
Megacomfort
01.2017 - 12.2019
Shipping Manager/Customer Service Representative
The UPS Store
05.2013 - 12.2016
Senior Fencing Instructor (Evenings)
Huahua Fencing
08.2011 - 12.2020
Bachelor of Commerce - Business Technology Management
Ryerson University
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