Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jon Felix

Aspiring Customer Service Agent
Calgary,Alberta

Summary

Dynamic professional with extensive experience in ramp services and customer assistance, notably at WestJet Airlines. Excelled in baggage handling, reducing lost luggage instances significantly, and enhanced team performance through effective leadership at ATS. Skilled in problem-solving and heavy lifting, demonstrating flexibility and a commitment to safety and efficiency. Achieved increased customer satisfaction through proactive process improvements.

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 4 years of experience working in fast paced environments.

Overview

5
5
years of professional experience

Work History

Ramp Service Agent

WestJet Airlines
02.2024 - 11.2024
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
  • Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
  • Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.

Lead Ramp Agent

Airport Terminal Services, ATS
02.2023 - 11.2023
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
  • Liaised with other departments such as customs agents or security officials when necessary to maintain proper documentation requirements.
  • Conducted employee evaluations, providing constructive feedback that led to enhanced job performance among team members.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

Grocery Clerk

Safeway Inc.
Calgary, Alberta
03.2020 - 04.2023
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Retrieved items for customers and verified prices.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.

Education

No Degree - Architectural Technologies

Southern Alberta Institute of Technology
Calgary, AB
05.2001 -

High School Diploma -

Father Lacombe Highschool
Calgary, AB
05.2001 -

Skills

Passenger assistance

Baggage tag checks

Loading and unloading

Marshaling aircraft

Crew assistance

Heavy lifting

Pushback and towing

Problem-solving

Flexible schedule

Timeline

Ramp Service Agent

WestJet Airlines
02.2024 - 11.2024

Lead Ramp Agent

Airport Terminal Services, ATS
02.2023 - 11.2023

Grocery Clerk

Safeway Inc.
03.2020 - 04.2023

No Degree - Architectural Technologies

Southern Alberta Institute of Technology
05.2001 -

High School Diploma -

Father Lacombe Highschool
05.2001 -

Similar Profiles

CREATE PROFILE
Jon FelixAspiring Customer Service Agent