Jon Delos Santos
Rancho Cucamonga
Summary
Reliable and adaptable professional with extensive experience in produce management. Known for fostering teamwork, enhancing operational efficiency, and providing exceptional customer engagement, contributing to increased sales and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Produce Clerk
Sprouts Farmers Market Inc.
Eastvale, CA
04.2024 - Current
- Maintained optimal freshness and quality of produce through regular inspections and inventory management.
- Assisted customers with product selection, providing knowledgeable recommendations on organic and seasonal options.
- Ensured compliance with health and safety standards during daily operations, reducing potential hazards in produce handling.
- Collaborated with team members to streamline restocking processes, enhancing overall store efficiency and customer satisfaction.
- Trained new employees on best practices for produce care, improving team performance and service quality.
- Monitored stock levels and communicated replenishment needs to prevent shortages of high-demand items.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
- Provided feedback from customer interactions to management, helping to shape future stock selections and promotions.
- Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
- Conducted regular price checks to ensure accuracy at point of sale, preventing customer dissatisfaction and delays at checkout.
- Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
- Participated in periodic training sessions to stay informed about organic and non-GMO produce trends.
- Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
- Implemented efficient organization system for back stock, reducing time spent on inventory checks and restocking.
- Played key role in seasonal rearrangements of produce section, enhancing shopping experience and promoting new products.
- Reduced incidence of out-of-stock items by closely monitoring inventory levels and adjusting orders accordingly.
- Fostered positive shopping experience, assisting customers with finding specific products and offering preparation tips.
Reset Manager
Retail Odyssey
Artesia, CA
09.2022 - 03.2024
- Trained and managed a team of Reset Merchandisers for Ralphs Supermarket.
- Built a collaborative environment and set the tone for safety and daily performance by closely monitoring the team thru engagement.
- Coordinated schedules to sync with product and equipment deliveries. Acted as the day-to-day Project manager to ensure that daily goals are met by conducting huddles prior to shift start to set expectations.
- Oversee the execution of store remodels, including building fixtures, moving gondolas, and updating signage as needed. Ensure all products are stocked to exact brand standards using plan-o-grams.
- Tracked project metrics, controlled expenses and ensured assignments are completed efficiently.
- Acted s the liaison between the client, field team, and Corporate management. Submitted accurate project recaps, timesheets and itineraries.
- Established performance metrics for team members, fostering a culture of accountability and continuous improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Stock Manager
Lamps Plus
Montclair, CA
10.2016 - 07.2022
- Managed inventory levels to optimize stock availability and reduce excess merchandise.
- Implemented efficient receiving processes to enhance accuracy in product tracking.
- Trained staff on inventory management systems, improving overall team performance.
- Oversaw daily operations to ensure compliance with company standards and procedures.
- Developed strategies for warehouse space optimization, streamlining storage solutions.
- Coordinated regular audits of stock to maintain data integrity and minimize discrepancies.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Set up displays of merchandise to market new products to customers.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Managed team of stock clerks to ensure efficient and error-free stock handling.
Assistant Store Leader
99 Cent Only Store
Duarte, CA
08.2016 - 07.2022
- Supervised daily store operations to ensure optimal customer service and operational efficiency.
- Trained and mentored team members on store policies and procedures, fostering a collaborative environment.
- Implemented inventory management strategies to enhance stock accuracy and reduce shrinkage.
- Developed staff schedules to maintain adequate coverage during peak hours and improve customer satisfaction.
- Led initiatives for visual merchandising, enhancing product displays to boost customer engagement and sales.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Worked with customer service representatives to handle escalated customer issues.
- Supervised 7 co-workers.
Sr. Loan Underwriter
Intercaplending
Mission Viejo, CA
11.2014 - 07.2016
- Evaluated loan applications to determine creditworthiness and compliance with underwriting guidelines.
- Analyzed financial documents and assessed risk factors to ensure accurate loan decisions.
- Collaborated with mortgage professionals to streamline underwriting processes and enhance client experience.
- Mentored junior underwriters, providing training on best practices and regulatory standards.
- Implemented quality control measures that improved accuracy in loan documentation reviews.
- Ensured compliance with federal and state regulations through strict adherence to lending policies.
- Utilized advanced underwriting software tools to enhance analysis and reporting capabilities for decision-making processes.
- Maintained up-to-date knowledge of industry trends and changes in regulations, applying this expertise to daily underwriting decisions.
- Proactively identified areas needing improvement; proposed solutions that increased efficiency across departments involved in the loan process.
- Performed comprehensive analysis of applicant''s income, assets, employment history, credit reports, and property values to determine overall credit risk.
- Streamlined the mortgage application process by developing standardized document checklists and templates.
Home Loans Repurchase Claim Consultant
Berkeley Research Group LLC
Los Angeles, CA
01.2010 - 05.2014
- Reviewing mortgage data and loan origination files to evaluate whether they align with underwriting guidelines, investor requirements, and standard industry practices.
- Analyzing why an investor is demanding a repurchase (e.g., misrepresentation, early payment default, documentation errors) and building a fact-based defense for financial institutions.
- Provided comprehensive review of conforming and Non-conforming Mortgage loans(credit and compliance) and performing portfolios.
- Reviewed appraisals, Notes, Mortgages, Credit, Application, compliance and other required loan documentation and documenting the file accordingly.
- Audited post-closing files for compliance with department policies/procedures and investors pools policies.
Education
High School Diploma -
Araullo High School
Manila, PhilippinesSkills
- Strong work ethic
- Customer service
- Positive attitude
- Excellent attendance
- Adaptable and flexible
- Honest and dependable
- Reliable and responsible
- Positive customer engagement
- Team cooperation
Timeline
Produce Clerk
Sprouts Farmers Market Inc.
04.2024 - Current
Reset Manager
Retail Odyssey
09.2022 - 03.2024
Stock Manager
Lamps Plus
10.2016 - 07.2022
Assistant Store Leader
99 Cent Only Store
08.2016 - 07.2022
Sr. Loan Underwriter
Intercaplending
11.2014 - 07.2016
Home Loans Repurchase Claim Consultant
Berkeley Research Group LLC
01.2010 - 05.2014
High School Diploma -
Araullo High School