Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jomez Falade

EDMONTON

Summary

Dynamic retail professional with excellent customer service and communication skills, honed at Krispy Kreme. Proven ability to enhance customer satisfaction through efficient service and suggestive selling techniques. Skilled in cash handling and maintaining product quality, consistently ensuring a clean and safe shopping environment. Committed to driving sales and improving store operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Specialist

Krispy Kreme
09.2024 - 03.2025

• Answering questions and providing courteous service to customers

• Taking and completing orders accurately and efficiently

• Politely engaging in suggestive selling techniques

• Accepting payment for product and delivering correct change

• Inspecting product for quality according to Krispy Kreme company standards

• Preparing all ingredients necessary for doughnut processing (glaze, fillings and icings - using the correct formula

• Restocking products to guarantee freshness

• Performing sanitation duties in order to maintain an internal and external clean, safe and sanitary shop.

Store Associate

Walmart
03.2023 - 03.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Soft Good Associate

Giant Tiger
06.2022 - 12.2023

• Ensuring a high level of customer service

• Following up on hot selling items and completing markdowns and SKU

changes when needed

• Performing cycle counts as required

• Kept records of daily progress and identifying and correcting flaws.

• Improved safety by cleaning and organizing work zones on a regular basis.

Education

Bachelor of Science - Computer And Information Systems Security

Macewan University
Edmonton, AB
06-2028

High School Diploma -

Centre High
Edmonton, AB
06-2024

Skills

  • Excellent customer service skills
  • Excellent communication skills
  • Basic mathematical skills, enough to handle various sums of money
  • Basic literacy skills
  • Brand awareness
  • Merchandise display

Certification

WHMIS Certificate

Timeline

Retail Specialist

Krispy Kreme
09.2024 - 03.2025

Store Associate

Walmart
03.2023 - 03.2024

Soft Good Associate

Giant Tiger
06.2022 - 12.2023

Bachelor of Science - Computer And Information Systems Security

Macewan University

High School Diploma -

Centre High
Jomez Falade