Jomar Vital
Vancouver,Canada
Summary
Polite and accommodating Front Desk Attendant bringing 5 years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions, balancing accounts, bill paying and financial forecasting. Known for professionalism, resourcefulness and multitasking skills.
Overview
13
13
years of professional experience
Work History
Night Audit Supervisor/Guest Services
Onni Group, Level Hotels & Furnished Suites
Vancouver, Canada
07.2021 - Current
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc
- Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
- Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
- Stores and retrieves guest luggage and packages
- Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing
- Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service
- Monitors house accounts, adjusting weekly and balancing forward daily
- Sorts shifts work balancing adjustments, and charges making all necessary corrections
- Maintains all necessary system backups daily (PMS, merchant interfaces, etc.)
- Completes credit card balancing and processing in a timely manner, ensuring that work is transmitted daily, and all back up filed properly
- Complies with Work Rules and Standards of Conduct
- Works harmoniously and professionally with co-workers and managers.
Online Teacher
51 Talk Home-based Online English Teacher China Online Education Group
Philippines, Philippines
04.2020 - 11.2020
- Taught “English” as second language to children ages from 2-15
- Taught student’s pronunciation, grammar, and vocabulary through an organized online software
- Taught online classes in the mornings and evenings
- Introduced students to new ESL curriculum
- Helped to enroll students through their free trial program
- Kept student’s interest in lesson by being highly motivated, and interactive with demonstration, and friendly gestures that kept them engaged
- Attended trainings to expand my knowledge to teach children English as their secondary language.
Front Desk Attendant
YMCA of the Rockies (Snow Mountain Ranch)
Granby, USA
04.2019 - 04.2020
- Managed customer complaints and rectified issues to complete satisfaction
- Arranged special accommodations for guests to maintain optimal satisfaction
- Confirmed transactional data by verifying name and payment information and communicating costs and fees to patrons
- Managed front desk, greeting students and visitors
- Facilitated front desk operations for the busy high-volume hotel
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
Manager of Operations
Chicken Dressing Plant (Family-Owned Business)
San Fernando, Philippines
03.2011 - 04.2016
- Established organizational vision and developed strategies to achieve sales and customer service goals
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Assisted in refining procedures, defining best practices, and correcting reported audit issues
- Monitored supplier operations to verify quality, delivery schedule, and conformance to contract specifications
- Inspected production areas to identify and correct unsafe or unauthorized practices.
Education
MBA - Business Administration
University Canada West
Vancouver, British Columbia04.2022
Bachelor of Science - Tourism
Our Lady of Fatima University
Pampanga, Philippines03.2017
High School Diploma -
Pampanga High School
Pampanga, Philippines03.2013
Skills
- Multi-line phone systems
- Correspondence management
- Greeting guests
- Supply stocking
- Credit and cash payments
- Safety and security procedures
- Reservations
- Strong Attention to Detail
- Account Auditing
- Team Leadership
- Complaint Management
- Guest Relations
- Generating Reports
- Balancing Transactions
- End-of-Day Processes
- Night Audit Reports
Linkedin Profile
https://www.linkedin.com/in/jm-vital-b55794198
Professional Development
- Certificate in Learning for Success Program, 2021, Canada
- YMCA Certificate of Training in Guest Services, 2020, USA
- National Certificate II (TESDA) "Front Office Services" Training, 2016, Philippines
- National Certificate II (TESDA) "Tour Guiding Services" Training, 2016, Philippines
Timeline
Night Audit Supervisor/Guest Services
Onni Group, Level Hotels & Furnished Suites
07.2021 - Current
Online Teacher
51 Talk Home-based Online English Teacher China Online Education Group
04.2020 - 11.2020
Front Desk Attendant
YMCA of the Rockies (Snow Mountain Ranch)
04.2019 - 04.2020
Manager of Operations
Chicken Dressing Plant (Family-Owned Business)
03.2011 - 04.2016
MBA - Business Administration
University Canada West
Bachelor of Science - Tourism
Our Lady of Fatima University
High School Diploma -
Pampanga High School
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