Jomar Miraflor
Scarborough,ON
Summary
Experienced with Guest Services/Customer Service, including greeting and assisting guests, accommodating request . Forward-thinking and hardworking with a strategic approach to solving diverse issues. Great at Multi tasking for a faster and efficient work flow. Capable of lifting heavy weight to assist in moving and receiving work property.
Always striving to create a clean and organized work environment for my team and I. Seeking a dynamic and challenging environments to improve on self growth and people skills with room for advancement to apply for any opportunities that are presented.
Overview
9
9
years of professional experience
Work History
Hotel Guest Services
Kimpton St George
Toronto, ON
10.2019 - 01.2024
- Managed guest check-in and check-out procedures.
- Performed checks on rooms and overall property daily.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Assisted guests at check-in, providing information on various services within the hotel.
- Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
- Coordinated with wait staff to keep dining room buffet stations clean and dishes refilled.
- Occasionally Receive Hotel products, and organize mail.
- Managing main lobby for a clean/presentable area for guest to enjoy and relax while offering complimentary morning coffee/late night wine.
- Established clear policies for concierge, front desk and guest relations team members.
- Organizing and storying Guest luggage's or any personal belongings
Flower Arranger
Metro
Toronto, ON
06.2018 - 12.2018
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Shared details on how to properly care for purchased flowers and plants with customers.
- Managed cash register for all customer purchases
Produce Clerk
Metro
Toronto, ON
07.2017 - 06.2018
- Rotated stock to maintain freshness.
- Disposed of expired and overripe items to eliminate health risks.
- Assessed floor displays to restock merchandise.
- Checked prices and located products for customers.
- Assisted customers with product, promotion and policy information.
- Maintained current and accurate inventory by completing daily cycle counts and monthly audits.
- Loaded, unloaded and moved heavy products using material loading equipment.
- Verified invoices against delivered merchandise to drive shipment accuracy.
- Notified supervisor of spills for quick clean-up and remediation.
- Transferred produce to sales floor from storage areas, arranging inventory in organized and aesthetically pleasant manner.
- Delivered information to customers on produce qualities and pricing.
- Cleaned produce displays and checked products for freshness.
Deli Clerk
Metro
Toronto, ON
09.2016 - 07.2017
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Operated cash register to accept and process cash, check, card and mobile payments.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Computer Information Technology
Co-op Scarborough General Hospital
Toronto, ON
06.2015 - 07.2016
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Monitored computer and processing equipment dashboards to rapidly respond to faults and malfunctions.
- Documented repair processes and helped streamline procedures for future technical support actions.
Education
High School Diploma -
Blessed Cardinal Newman
100 Brimley Rd S, Scarborough ON06.2016
Computer Electronics Engineering
Udemy
Online Course Skills
- Schedule setting
- Resolving disputes
- Coordinating shuttles
- Professional demeanor and attentive to detail
- Guest engagement strategies
- Strong prioritization, delegation and planning skills
- Greeting customers
- Athletic, enjoy being on the move maintaining good health and active living
- Highly organized , able to multi task and accomplish multiple objectives
- Resourceful and innovative in problem solving
Timeline
Hotel Guest Services
Kimpton St George
10.2019 - 01.2024
Flower Arranger
Metro
06.2018 - 12.2018
Produce Clerk
Metro
07.2017 - 06.2018
Deli Clerk
Metro
09.2016 - 07.2017
Computer Information Technology
Co-op Scarborough General Hospital
06.2015 - 07.2016
High School Diploma -
Blessed Cardinal Newman
Computer Electronics Engineering
Udemy
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