Jom Parayno
KINGSTON,ON
Summary
Proven team player with a track record of success at Rydel Roofing, adept in roof installation and power tools operation. Excelling in high-stress situations, I've enhanced customer loyalty and sales through effective conflict resolution and suggestive selling, demonstrating quick learning ability and a commitment to results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Roofer
Rydel Roofing
03.2024 - Current
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
CUSTOMER SERVICE REPRESENTATIVE
Tara Natural Foods
06.2019 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERVICE REPRESENTATIVE
Planet Fitnesss
05.2022 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Salvation Army
01.2019 - 08.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
High School Diploma -
Regiopolis - Notre Dame Catholic Secondary School
Kingston, ON06.2021
Skills
- Quick Learner
- Team Player
- Power Tools Operation
- Customer Service
- Workplace Safety
Languages
English
Native or Bilingual
Additional Information
PATRICK FARRELL Regiopolis Notre-dame Highschool Teacher Coach/teacher (613) 888-8894 farrellp@alcdsb.on.ca
CHRIS DRIEFELD Pathways To Education KCHC Coaching Tutor Coach ( 613) 583-0418 chrisdr@kchc.ca
Certification
- • Working at Heights (December 2022 to December 2025) • Standard First Aid and CPR (September 2022 to September 2025)
- • WHMIS
- • Worker Health and Safety Awareness
Timeline
Roofer
Rydel Roofing
03.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Planet Fitnesss
05.2022 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE
Tara Natural Foods
06.2019 - 12.2022
Sales Associate
Salvation Army
01.2019 - 08.2022
High School Diploma -
Regiopolis - Notre Dame Catholic Secondary School
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