Jolyssa Gomez
Harbor City
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
11
11
years of professional experience
Work History
Shift Lead
Jersey Mike's Subs
Rolling Hills Estates
12.2021 - Current
- Responded to customer inquiries and complaints in a professional manner.
- Reviewed daily sales reports and monitored financial performance metrics.
- Identified opportunities for operational improvements and communicated them to management.
- Ensured that all safety protocols were followed at all times.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Conducted regular inventory checks to maintain accurate stock levels.
- Handled cash register transactions accurately while providing excellent customer service.
- Taught staff upselling techniques to meet revenue targets.
- Checked orders for quality and completeness.
Shift Manager
KFC Taco Bell
Lomita
12.2018 - 08.2021
- Inspected work areas regularly for cleanliness and organization standards.
- Enforced safety standards throughout the store including proper use of equipment.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Ensured compliance with food safety regulations and quality standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
Softball Player
Team leader
Harbor City
05.2014 - 05.2018
- Monitored progress of other players in order to assess strengths and weaknesses.
- Kept track of personal stats such as runs scored, hits, home runs, strikeouts.
- Motivated self by setting individual goals for improved performance.
- Took part in team drills to develop agility, accuracy and strength.
- Assisted coaching staff with organization of practice sessions.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Improved form and techniques through targeted training and observation.
Education
Narbonne High School
Harbor City, California06-2018
Skills
- Customer service
- Financial analysis
- Inventory management
- Visual merchandising
- Cash handling
- Staff supervision
- Guest service
Timeline
Shift Lead
Jersey Mike's Subs
12.2021 - Current
Shift Manager
KFC Taco Bell
12.2018 - 08.2021
Softball Player
Team leader
05.2014 - 05.2018
Narbonne High School