Jolyn Walker
Summary
Experienced in high-paced environments, developed strong organizational and multitasking abilities in collaborative setting. Dependable Coordinator possesses the ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
18
18
years of professional experience
Work History
Coordinator, Project Implementation UHNBC
Northern Health
05.2024 - Current
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Administrative Assistant
Northern Health
10.2023 - 05.2024
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing director to focus on high-priority responsibilities without distraction.
- Handled scheduling for directors calendar and prepared meeting agenda and materials.
- Scheduled appointments and handled calenders for senior leadership.
- Managed director calendar, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Handled confidential and sensitive information with discretion and tact.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
Client Liaison
John Beverley & Associates
08.2020 - 10.2023
- Managed client portfolios, ensuring that all relevant data was up-to-date and easily accessible.
- Maintained detailed records of all client interactions, allowing for easy reference when addressing future needs or concerns.
- Greeted visitors and directed to appropriate locations.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Trained new personnel regarding company operations, policies and services.
Receptionist
Prince George Hearing Centre
01.2017 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Teller / Member Service Representative
Spruce Credit Union
01.2010 - 08.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Counted, verified and handled bank deposits and armored car transactions.
Office Administration Assistant
Chinook Scaffolding
01.2007 - 01.2009
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
High School Diploma -
Center for Learning Alternatives
Prince George, BC07.2008
Skills
- Time Management
- Communication
- Leadership
- Attention to Detail
- Organization
- Project Management
- Problem Solving
- Facilitation and Coaching
- Analytical Thinking
- Stakeholder Collaboration
Languages
English
Professional Working
Timeline
Coordinator, Project Implementation UHNBC
Northern Health
05.2024 - Current
Administrative Assistant
Northern Health
10.2023 - 05.2024
Client Liaison
John Beverley & Associates
08.2020 - 10.2023
Receptionist
Prince George Hearing Centre
01.2017 - 08.2020
Teller / Member Service Representative
Spruce Credit Union
01.2010 - 08.2017
Office Administration Assistant
Chinook Scaffolding
01.2007 - 01.2009
High School Diploma -
Center for Learning Alternatives
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