Summary
Overview
Work History
Education
Skills
Timeline
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Jolyn Walker

Prince George,British Columbia

Summary

Experienced Client Liaison proficient in service, and administrative functions. Bringing 17 years of customer experience skilled in building strong relationships with clients and providing quality service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Client Liaison /Administrative Assistant

Beverley & Associates
08.2020 - Current
  • Completed administrative tasks such as receiving and processing documents, submitting payments and distributing correspondence.
  • Greeted visitors and directed to appropriate locations.
  • Answered telephone calls to provide information, resolve issues and schedule appointments.
  • Maintained and managed customer files and databases.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Trained and supervised junior customer service representatives on best practices to meet organization goals.

Receptionist

Prince George Hearing Centre
01.2017 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Handled assignments independently with good judgement and critical thinking skills.

Banking Member Service Representative

Spruce Credit Union
01.2010 - 08.2017
  • Processed various transactions with accuracy and according to bank standards and legal requirements.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
  • Educated customers about available services, products and bank resources.
  • Consulted with customers on individual needs and offered solutions aligned with individual situations and preferences.
  • Investigated disputes and handled suspected fraud with diligence and attention to detail.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Referred customers to other banking departments for specialized services.
  • Trained new hires on customer service policies and procedures.

Administrative Clerk

Chinook Scaffolding
01.2007 - 01.2009
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.

Education

GED -

Centre For Learning Alternatives
Prince George, BC
07.2008

Skills

  • Customer Data Confidentiality
  • Document and Records Management
  • Administrative Duties
  • Client Relations
  • Microsoft Word
  • Microsoft Excel
  • Computer Proficiency

Timeline

Client Liaison /Administrative Assistant

Beverley & Associates
08.2020 - Current

Receptionist

Prince George Hearing Centre
01.2017 - 08.2020

Banking Member Service Representative

Spruce Credit Union
01.2010 - 08.2017

Administrative Clerk

Chinook Scaffolding
01.2007 - 01.2009

GED -

Centre For Learning Alternatives

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Jolyn Walker