Jolyn Carbajal
Moreno Valley
Summary
To utilize my skills, abilities, and experience to obtain a career.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
U.S. Bank
10.2021 - Current
- Assisted Clients with Mortgage, Escrow, Principal and HELOC payments.
- Assisted Clients with HELOC questions and explanations.
- Assisted Tax department with translation.
- Assisted Clients with online banking.
- Managed Client inquiries through multiple communication channels, ensuring prompt, and accurate responses.
- Resolved complex account issues by collaborating with various departments to enhance customer satisfaction
ACCOUNT MANAGER
LOANDEPOT
07.2019 - 01.2021
• Proactively managed pipeline of 35 loans on a monthly basis.
• Funded 24 loans on average monthly.
• Adhered to established turn times, productivity, and quality metrics.
• Adapted and thrived in a cross-functional environment.
• Managed priorities.
• Order WVOE, HOI, and Payoffs.
TARGET
TEAM MEMBER/HR SERVICES
01.2015 - 01.2018
- Worked effectively in a fast paced environment.
- Proven ability to and adapt to new situations.
- Demonstrated friendliness and willingness to help Wherever needed.
- Assisted customers with returns and purchases.
- Assisted team members with schedules.
Education
MEDICAL ASSISTANT - undefined
EVERES CAREER COLLEGE
01.2014
DIPLOMA - undefined
SIERRA VISTA
01.2012
Skills
- Muti-Task
- Attention to Detail
- Initiative-taker
- Superior verbal and written skills
- High Level Professionalism, integrity, sounds judgment and discretion
- Time Management
- Customer service
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
U.S. Bank
10.2021 - Current
ACCOUNT MANAGER
LOANDEPOT
07.2019 - 01.2021
TARGET
TEAM MEMBER/HR SERVICES
01.2015 - 01.2018
MEDICAL ASSISTANT - undefined
EVERES CAREER COLLEGE
DIPLOMA - undefined
SIERRA VISTA