Jolyane Duguay
Moncton,NB
Summary
Dynamic kitchen professional, skilled in safe food handling, ingredient preparation, and CPR/First Aid. Committed to maintaining high standards in fast-paced environments.
Experienced with managing high-volume inbound calls and resolving customer issues. Utilizes effective communication and conflict resolution techniques to ensure customer satisfaction and teamwork.
Overview
21
21
years of professional experience
Work History
Kitchen Team Leader
The Village of Hope
Upper Tracy NB
09.2024 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Timely meal preparation and consistent quality in high stress environment.
- Collaborated and delegated with team members to ensure seamless service.
- Time-management skills
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Trained new staff on food preparation and safety procedures.
- Heavy lifting.
Salesperson
Rossy
Shediac, NB
08.2020 - 04.2021
- Engaged customers to create pleasant and easy shopping experience.
- Stocked shelves with great attention to details.
- Design and build in-store displays.
- Heavy lifting
Retail Accounting
CO-OP Headquarters
Moncton, NB
10.2013 - 08.2015
- Data entry
- Balance sheets for multiple accounts
- Reconciliation
Inbound Customer Service Representative
Capital One
Riverview, NB
01.2005 - 04.2008
- Executed positive inbound calling experience through effective communication.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by resolving calls and complaints in a timely manner.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Education
High School Diploma -
LJR
Shediac, NB06-2000
Diploma - Financial Services
Oulton's College
Moncton, NB06-2001
Diploma - Accounting And Payroll
Eastern College
Moncton, NB10-2013
Skills
- Food preparation
- Fluent in French and English
- Organization and cleanliness
- Time management
- High volume dining
- Punctual and reliable
- Dedicated work ethic
- Recipe-based cooking
- Customer service
- High-volume call centers
- Computer skills
- Inbound sales
- Data entry
Timeline
Kitchen Team Leader
The Village of Hope
09.2024 - Current
Salesperson
Rossy
08.2020 - 04.2021
Retail Accounting
CO-OP Headquarters
10.2013 - 08.2015
Inbound Customer Service Representative
Capital One
01.2005 - 04.2008
High School Diploma -
LJR
Diploma - Financial Services
Oulton's College
Diploma - Accounting And Payroll
Eastern College