Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

JOLLIE ANN TRINIDAD

Scarborough,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cashier

Jersey Mikes
Woodbine,ON
01.2025 - Current
  • Prepared high-quality subs and salads to meet customer specifications.
  • Provided exceptional customer service to ensure satisfaction and repeat business.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Followed food safety protocols to maintain health standards consistently.
  • Participated in training new staff on operational procedures and best practices.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained accurate cash drawer, ensuring minimal discrepancies
  • Assisted customers with inquiries, enhancing overall shopping experience
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Server

Baskin Robbins
Bayview Ave,ON
03.2019 - 01.2026
  • Delivered exceptional customer service in high-volume environment, ensuring guest satisfaction and loyalty.
  • Managed daily inventory checks to maintain stock levels and minimize waste.
  • Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Trained and mentored new staff on operational procedures and customer engagement techniques.
  • Maintained accurate cash drawer, ensuring minimal discrepancies

Pharmacy Assistant(internship)

Shoppers Drug Mart
Scarborough, ON
12.2025 - 01.2026
  • Processed prescription orders accurately and efficiently to ensure timely customer service.
  • Assisted pharmacists with medication management and patient consultations to enhance care quality.
  • Implemented improved workflow practices that reduced prescription wait times, enhancing customer satisfaction.
  • Collaborated with healthcare professionals to resolve medication-related inquiries and ensure patient safety.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Assisted pharmacy staff with preparing medications and filling orders.

Family Nanny

Maier
Toronto, ON
04.2014 - 10.2025
  • Maintained a safe and nurturing environment, ensuring children's emotional well-being.
  • Assisted with light housekeeping duties as well as running errands.

Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.

  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Managed daily schedules, ensuring children met educational and recreational needs.

Cleaner

Hallmark Housekeeping Services
Toronto, ON
11.2016 - 06.2017
  • Ensured cleanliness and sanitation of designated areas using industrial cleaning tools.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Receptionist

FGFMfillippetto Hospital
Philippines
05.2009 - 09.2012
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Coordinated communication between patients and healthcare staff to enhance service delivery.
  • Assisted healthcare professionals with patient assessments and routine care procedures.
  • Supported medical staff in preparing examination rooms and ensuring compliance with sanitation protocols.
  • Assisted in diagnosing patient conditions through comprehensive medical evaluations.

Education

Graduate Certificate - Pharmacy Assistant

Anderson College
Mississauga, ON
01.2026

Diploma - Midwifery

Northwestern University
Philippines
04.2008

Skills

  • Friendly, positive attitude
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Flexible and adaptable
  • Multitasking Abilities
  • Organizational skills
  • Calm under pressure

Languages

English
Native or Bilingual

Certification

First aid-CPR

Food handler certificate

References

Elisabeta Maier(previous employer)

416-710-4440

Samatha kawall

647-500-2015

Timeline

Pharmacy Assistant(internship)

Shoppers Drug Mart
12.2025 - 01.2026

Cashier

Jersey Mikes
01.2025 - Current

Server

Baskin Robbins
03.2019 - 01.2026

Cleaner

Hallmark Housekeeping Services
11.2016 - 06.2017

Family Nanny

Maier
04.2014 - 10.2025

Receptionist

FGFMfillippetto Hospital
05.2009 - 09.2012

Graduate Certificate - Pharmacy Assistant

Anderson College

Diploma - Midwifery

Northwestern University
JOLLIE ANN TRINIDAD