JOËLLE NKUFULU
OTTAWA, CAN
Summary
Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage 2-3 years of experience in a dynamic new position with long-term career potential and room for advancement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Representative Member
Planet Fitness
07.2023 - Current
- Handle all front desk-related activities including Answer phones in friendly manner and assisting callers with a variety of questions.
- Checking members into the system, as well as taking members on tours while guiding new members through sign-up and calculating rates; including monthly payment amounts.
- Accepted payments and updated accounts with latest information.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Address member questions and concerns in timely and professional manner.
- Assist in maintaining neatness and cleanliness of club, through daily task lists.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated in dynamic, high-volume environments to provide skilled assistance to customers each day.
Retail Associate
TJX Marshall's
06.2021 - 05.2024
- Greeted customers as well as help with product questions, selections, and purchases.
- Able to provide information on TJX Canada promotions, policies and procedures, events including store locations.
- Processing of daily shipments, organization and set-up of warehouse area.
- Ensuring all merchandise is received, processed and maintained in standard presentation.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Demonstrating high degree of customer service while processing all refunds, exchanges and purchases following company guidelines.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
Education
Associate of Science -
La Cité Collegiale
Ottawa, ONBachelor of Science -
Carleton University
Ottawa, ONSkills
- Customer Support
- Customer Relations
- Account Updates
- Account Management
- Computer Proficiency
- Database Management
- Database Maintenance
- French - Fluently Native
- English - Fluently Native
Certification
- Python Professional Certificate, 09/2023, Present
- National CPR foundation | CPR /AED / First-Aid Certificate, 09/2022, Present
- DELF B2 Certificate, 04/2018, Present
Timeline
Service Representative Member
Planet Fitness
07.2023 - Current
Retail Associate
TJX Marshall's
06.2021 - 05.2024
Associate of Science -
La Cité Collegiale
Bachelor of Science -
Carleton University
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