Joëlle Damas
Pickering,STATE_CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
LCBO
Pickering, ON
12.2025 - 01.2026
- Greeting and assisting customer
- Operating the cash register
- following( ID)verification alcohol sales regulations
- Keeping the store clean and safe
- Receiving inventory and unloading shipments
- Managed inventory levels, conducting regular stock checks to ensure product availability for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Ratail SaLe Associate
Best Buy
Ottawa, ON
09.2021 - 11.2025
- Assisted customer in selecting electronics and technology products based on their needs and budget
- Processed cash, debit, and credit transaction accurately
- Assisted with inventory management, restocking shelves, and organizing merchandise shipments
- Work collaboratively with team members to ensure efficient store operation and positive customer experiences
- Stayed updated on current technology products, promotion and store policies
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Customer Service Representative
Orleans Veterinary Hospital
Ottawa, ON
01.2015 - 05.2019
- Assisted customer in person and over the phone
- Scheduled appointments
- Processed payments and invoices
- Maintained client records
- Provided support in a fast-paced environment
- Collaborated with team members to streamline service delivery and improve overall efficiency in the store.
- Managed inventory levels, conducting regular stock checks to ensure product availability for customers.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction with every sale.
Education
High School Diploma -
Notre Dame High School
Ottawa, ON08.2005
Skills
Customer service experience
- Active listening
- Critical thinking
- Data entry
- Teamwork
- Attention to detail
- Bilingual communication (English/French)
- Time management
- Strong communication and people skills
- Ability to lift boxes
Languages
English
French
Timeline
Customer Service Representative
LCBO
12.2025 - 01.2026
Ratail SaLe Associate
Best Buy
09.2021 - 11.2025
Customer Service Representative
Orleans Veterinary Hospital
01.2015 - 05.2019
High School Diploma -
Notre Dame High School