Joliza Reid
Long Beach
Summary
Dedicated professional with exceptional customer service skills, experienced in fast-paced environments. Proficient in cash handling and team communication, committed to enhancing guest experiences and driving sales through effective upselling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Sahara Hookah Lounge
Harbor City, CA
02.2024 - 01.2026
- Provided exceptional customer service in fast-paced lounge environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Maintained cleanliness and organization of lounge area, enhancing guest experience.
- Trained and mentored new staff on service protocols and menu offerings.
- Increased sales significantly by upselling higher-end products to customers.
Event Staff
Qwick
Los Angeles, CA
04.2022 - 06.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in setup and breakdown of events, maintaining organization and efficiency.
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
- Collaborated with team members to enhance guest experience through effective communication.
Customer Care Representative
Target
Cerritos, CA
03.2021 - 01.2022
- Resolved customer complaints effectively, ensuring a positive shopping experience and fostering loyalty.
- Utilized POS systems to process transactions accurately and efficiently during high-volume periods.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Central High School
Phoenix, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling/POS System
- Guest engagement
- High Volume
- Multitasking
- Fast-Paced
- Team Communication
- Upselling
Certification
- Food Service Handler Certification
- RBS Certification
Timeline
Server
Sahara Hookah Lounge
02.2024 - 01.2026
Event Staff
Qwick
04.2022 - 06.2024
Customer Care Representative
Target
03.2021 - 01.2022
High School Diploma -
Central High School