Jolivet Toudjani Talba
Toronto,ON
Summary
Knowledgeable and dedicated bilingual customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
4
4
Languages
Work History
Bilingual Customer Service Representative
Tbilisi Call Centre
Tbilisi
06.2021 - 04.2023
- Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Education
Bachelor Of Physical Education And Coaching -
06.2000
Skills
Service recommendations
Call center operations
Account management
Problem-solving
Bilingual [Type]
Service standard compliance
Complaint resolution
Order fulfillment
Timeline
Bilingual Customer Service Representative - Tbilisi Call Centre
06.2021 - 04.2023
Lycée Classique De Maroua - Bachelor Of Physical Education And Coaching,