Joline Albi
Welland,ON
Summary
Driven by a passion for excellence and a diverse skill set in the bakery and photo retouching, I've excelled in roles at Loblaw's and Subphoto, enhancing customer satisfaction and product quality. Leveraging strong communication and cake/ donut decoration expertise, I've innovated designs and improved processes, significantly contributing to production success. Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with bakery products, services, and equipment acquired over 2 years of experience
Overview
5
5
years of professional experience
Work History
Bakery Clerk
Loblaw
06.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and donuts to drive product sales.
- Maintained a tidy and organized work area to comply with cleanliness standards.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Innovated new cake decorating trends using various techniques, attracting clientele seeking unique custom designs.
- Proactively learned new skills such as cake decorating or bread making to expand personal expertise and contribute further to the team's success.
- Worked with clients to design custom cake decorations.
- Enhanced customer satisfaction by creating visually appealing cake designs.
- Utilized artistic skills to design custom cakes and donuts for special occasions that exceeded client expectations.
- Demonstrated strong attention to detail in executing intricate designs on cakes and donuts.
- Implemented creative solutions to overcome unexpected challenges during the decorating process.
- Implemented creative decorating techniques that resulted in visually appealing products while also adhering to company branding standards.
- Utilized creativity and artistic skills to decorate cakes, donuts, and cupcakes for various occasions.
Photo Retoucher
Subphoto
07.2019 - 03.2020
- Enhanced image quality by applying advanced retouching techniques and color correction methods.
- Delivered high-quality, print-ready images for client
- Exceeded client expectations with attention to detail when retouching multiple images
- Achieved realistic skin retouching while preserving natural textures through the use of frequency separation techniques.
- Adhered to rigorous deadlines
Education
High School Diploma -
Our Lady of Mount Carmel Secondary School
Mississauga, ON06.2012
Skills
- Customer Service
- Food Preparation
- Bakery equipment knowledge
- Customer Satisfaction
- Food handling safety
- Cake Decoration
- Custom Cake Consultations
- Icing techniques
- Strong Communication Skills
- Attention to Detail
- Reliable and Responsible
- Adaptive and creative
- Decision-Making
Timeline
Bakery Clerk
Loblaw
06.2022 - Current
Photo Retoucher
Subphoto
07.2019 - 03.2020
High School Diploma -
Our Lady of Mount Carmel Secondary School