Jolie JeRue
Somis
Summary
Proactive and goal-oriented educator and caregiver with excellent time management and problem-solving skills. Known for being patient and compassionate with students of all ages. Reliable and possess the capacity to learn and quickly apply new skills. Committed to supporting students needing assistance in all grade levels in the classroom.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Respite Caregiver
Channel Islands Social Services
Camarillo, CA
01.2025 - Current
- Delivered direct care to children with autism, ensuring nutritional needs through meal preparation, supporting hygiene with bathing, and facilitating daily routines
- Collaborated with families to implement positive behavioral strategies and provide emotional support
- Ensured a safe caregiving environment by recognizing and responding to each child's individual needs
HIPAA Liaison
inAssist Health
Torrance, CA
01.2022 - 01.2024
- Acted as the primary point of contact for HIPAA questions, audits, assessments, and policy review.
- Updated documented procedures to ensure compliance with HIPAA regulations
- Communicated privacy policies and changes to clients, addressing amendment requests, restriction requests, and confidential communication rights
- Collaborated with Privacy and Security Officers to develop and distribute area-specific policies.
Medical Claims Auditor
inAssist Health
Torrance, CA
01.2021 - 01.2022
- Reviewed patient medical bills, EOBs, and correspondence for accuracy, ensuring compliance with regulations
- Communicated with insurance companies and providers to resolve billing issues and successfully appeal denied claims
- Negotiated with providers to rectify billing errors, advocating for client interests in the process
Recovery Agent / Billing Representative
Del Mar Recovery Solutions
Carlsbad, CA
01.2018 - 01.2020
- Managed inbound customer and client calls, resolving account issues to enhance client satisfaction for three major clients
- Processed billing for over a dozen client accounts, ensuring timely and accurate transactions
- Organized vehicle repossession schedules and handled account resolution
Owner Service Administration Agent
Welk Resorts
Vista, CA
01.2015 - 01.2018
- Processed inbound reservations from exchange companies for all Welk properties, ensuring seamless guest experiences
- Managed bulk bank deposits in TSW to ensure accurate records.
- Developed and implemented operational strategies to enhance guest satisfaction and streamline service delivery.
- Managed daily operations, ensuring adherence to company standards and improving overall efficiency.
- Oversaw staff training programs, enhancing team performance and promoting a culture of excellence.
Education
Bachelor of Science - Childhood Education
SUNY Buffalo State
Buffalo, NYMaster of Science - Education
SUNY Buffalo State
Buffalo, NYSkills
- Daily living support
- Autism support
- Mental health awareness
- Disability awareness
- Administrative support
- Documentation management
- Technology: Microsoft Word
- Keyboarding (45–50 WPM)
- Interpersonal: Customer Service
- Communication
- Organization
- Cultural sensitivity
- Problem-solving
- Teamwork and collaboration
- Excellent communication
- Critical thinking
- CPR/AED
Certification
- CPR / First Aid
- BLS Certification
- Certificate of Achievement — Medical Office Professional
- Certificate of Proficiency — Medical Insurance & Coding Specialist
Timeline
Respite Caregiver
Channel Islands Social Services
01.2025 - Current
HIPAA Liaison
inAssist Health
01.2022 - 01.2024
Medical Claims Auditor
inAssist Health
01.2021 - 01.2022
Recovery Agent / Billing Representative
Del Mar Recovery Solutions
01.2018 - 01.2020
Owner Service Administration Agent
Welk Resorts
01.2015 - 01.2018
Bachelor of Science - Childhood Education
SUNY Buffalo State
Master of Science - Education
SUNY Buffalo State