Jolianna Mbaka
Mississauga,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Flexible and approachable, with strong organizational, and communication skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
2
2
years of professional experience
Work History
Community Service Volunteer
Luv Michael
Southampton, NY
03.2024 - 04.2024
- Built an effective outreach program dedicated to advocating for and raising awareness about autism.
- Participated in a service learning project and engaged in synchronous instruction and competed asynchronous lessons to learn about needs of autistic adults for autism acceptance then sharing my knowledge with others via digital out reach.
- Reached out to family and friends to promote awareness regarding the needs of autistic adults.
- Organized and shared a fundraiser to raise funds for this cause.
Bilingual Customer Service Representative
Embark
Mississauga, Ontario
06.2023 - 08.2023
- Manage all aspects of customers' needs, including answering customer phone and email inquiries.
- Respond to a consistent volume of incoming calls.
- Provide information about the RESP.
- Handle customer complaints, provide appropriate solutions, follow up, and archive documents.
- Build long-lasting relationships and trust customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using the right methods/tools.
- Assist customers with their applications and guide them in their application.
- Analyze applications and documents received.
- Advise clients on the benefits of investing in education savings products.
Volunteer
Mississauga Mission Thrift Store
Mississauga, Ontario
03.2022 - 09.2022
- Provided guidance and support to fellow volunteers during their shifts.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Operated scanning equipment for price checks and stock replenishment.
- Maintained knowledge of current promotions, policies concerning payment and exchanges.
- Assisted customers with product selection based on their needs and preferences.
- Stocked shelves with merchandise and maintained inventory levels.
- Assisted customers with product selection, pricing and availability.
- Answered questions about current promotions and resolved issues according to store policies.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Father Michael Goetz Secondary School
Mississauga, ON06-2024
Skills
- Flexibility
- Community Outreach
- French Fluency
- Problem-Solving
- Positive Attitude
- Teamwork and Collaboration
- Time Management
- Multitasking and Hard Working
- Adaptability
- Organizational Skills
- Self-management
- Responsible Decision-making
- Social Awareness
- Self Awareness
- Writing Skills
- Customer Service
- Communication skills
- Attention To Details
- Creativity
- Analytical Thinking
Affiliations
- I like to pay soccer in my free time and I used to play for my school's team and outside of school over the years.
- It's not just a sport for me; it's a way of life that has taught me about discipline, teamwork, and perseverance.
- Through soccer, I've learned to balance my time effectively, juggling practices, games, and personal commitments.
- This experience has not only shaped me as a player but also as a person who values hard work, collaboration, and continuous growth.
- I believe my involvement in soccer truly reflects my ability to balance different aspects of my life and demonstrates my commitment to personal and team development.
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- High School Diploma
- I've consistently maintained high grades in my courses, showcasing my dedication to academic excellence.
- I have a strong commitment to my studies and my ability to achieve academic success which highlights my hard work, organization and time management skills.
Timeline
Community Service Volunteer
Luv Michael
03.2024 - 04.2024
Bilingual Customer Service Representative
Embark
06.2023 - 08.2023
Volunteer
Mississauga Mission Thrift Store
03.2022 - 09.2022
High School Diploma -
Father Michael Goetz Secondary School
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