Jolene Shultz
Azusa,Ca
Summary
Detail-oriented clerk with a proven track record in managing high-volume case loads and ensuring data integrity. Skilled in organization, time management, and effective communication and operational efficiency.
Overview
21
21
years of professional experience
Work History
Clerk
Los Angeles County
12.2020 - 06.2026
- Processed the reports containing large incoming case load files on a daily basis.
- Conducted regular audits of files to maintain data integrity and accuracy.
- Transferred large case loads out of district while maintaining accuracy of file as a whole.
- Opened new cases while identifying discrepancies and finding solutions to resolve issues effectively.
- Served as a reliable resource for colleagues needing assistance or clarification tasks.
- Collaborated with team members to ensure timely completion of projects and deadlines.
- Managed workload effectively, prioritizing urgent tasks while maintaining attention to detail throughout all entries.
- Supported management in project coordination, ensuring alignment with organizational goals.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Village Manager
Xanitos for City of Hope Hospital
07.2015 - 04.2019
- Oversaw daily operations, while ensuring compliance with patient care standards and hospital policies.
- Managed staff schedules to optimize and enhance service delivery.
- Trained and mentored new staff, team productivity and cohesion.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored patient flow and resources to optimize operational efficiency.
- Increased patient safety by enforcing strict adherence to infection control protocols and regularly reviewing staff performance.
- Mastered the patient admissions process, ensuring the overall experience was not overwhelming for patients and their families.
- Maintained up-to-date information in electronic medical records software.
Client Relations Supervisor
California Business Bureau Inc.
03.2005 - 08.2013
- Ensure accurate and timely billing of hospital patient accounts, both current and past due invoices.
- Analyzed client feedback to identify trends and implement improvements.
- Managed key account relationships, fostering long-term partnerships.
- Mentored junior staff on best practices in client relations, promoting professional development within the team.
- Served as an escalation point for complex client issues, resolving critical situations while maintaining positive relationships.
- Supported training for associates in areas of customer service and company standards, policies and procedures.
- Evaluated client needs and developed tailored solutions to fit the organizational flow.
Education
Duarte High School
Duarte, CA06-1994
Skills
- Telephone etiquette
- Attention to detail
- Friendly, positive attitude
- Teamwork and collaboration
- Critical thinking
- Organization and time management
Timeline
Clerk
Los Angeles County
12.2020 - 06.2026
Village Manager
Xanitos for City of Hope Hospital
07.2015 - 04.2019
Client Relations Supervisor
California Business Bureau Inc.
03.2005 - 08.2013
Duarte High School