Jolene Louter

Help employers with keeping accounts up to date over the phone and through tasks

Educated and advise employers on the best options for their business and how to use online services

• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
• Analyzed accounts for delinquencies and other ongoing issues.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

Help people with injury with questions about their claims.

Help employers with inquiries about claims

Offer support and first call resolutions for claims

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.

Helped customers with finding products for their health concerns.

Offered suggestions of products and diet that would help to address health concerns.