Jolene Lipp
Regina,SK
Summary
Versatile and dynamic, with a proven track record at Hudson’s Bay, I excel in team management and customer service management. Spearheaded initiatives that significantly enhanced team performance and customer satisfaction. Skilled in mentoring and adaptability, I consistently exceed business goals through strategic planning and effective communication.
Overview
32
32
years of professional experience
Work History
Associate Store Manager
Hudson’s Bay
01.2013 - 05.2025
- Developed and mentored a high-performing team of associates, consistently exceeding performance goals and expectations.
- Improved employee retention rates by fostering a positive work environment and offering ongoing professional development opportunities.
- Maintained strict adherence to company policies and procedures, ensuring consistent operational excellence across all aspects of store management.m
- Enhanced customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Cultivated a culture of accountability and continuous improvement within the team by conducting regular performance evaluations and providing constructive feedback.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
Entrepreneurial Experience
Self-employed
01.1993 - 12.2012
Education
Language Arts Education
University of Regina
ReginaSkills
- Store operations
- Team management
- Customer service management
- Business development and planning
- Hiring and training
- Retail operations
- Mentoring and coaching
- Performance evaluations
- Workforce management
- Loss prevention
- Human resource policies
- Reliability
- Excellent communication
- Adaptability and flexibility
Timeline
Associate Store Manager
Hudson’s Bay
01.2013 - 05.2025
Entrepreneurial Experience
Self-employed
01.1993 - 12.2012
Language Arts Education
University of Regina
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