Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jolene Guzman

San Jacinto

Summary

Dynamic professional with a proven track record at BMW of Murrieta, excelling in client retention and consultative selling. Leveraged strong organizational skills to optimize CRM systems, enhancing lead tracking and communication. Recognized for building lasting client relationships through active listening and proactive follow-ups, driving sales growth and client satisfaction.

Professional client service expert, adept in delivering tailored solutions and fostering strong client relationships. Known for exceptional team collaboration, adaptability, and driving impactful results. Strong skills in communication, problem-solving, and understanding client needs. Highly reliable and ready to thrive in dynamic environments.

Overview

21
21
years of professional experience

Work History

Internet Sales Client Advisor

BMW of Murrieta
02.2013 - Current
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Streamlined processes for improved efficiency, enabling quicker response times to client requests.

BDC Representative

BMW of Murrieta
11.2011 - 02.2013
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.

Accounts Payable Clerk

Integrity Tire & Auto
10.2006 - 10.2009
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Streamlined invoice processing by implementing efficient filing and tracking systems.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Entered figures using 10-key calculator to compute data quickly.

Accounting Clerk

Kearny Mesa Lexus
02.2004 - 10.2006
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Entered figures using 10-key calculator to compute data quickly.

Education

New London High School
New London, CT

Skills

  • Client interaction
  • Cross-selling techniques
  • Client retention strategies
  • Consultative selling
  • Business development
  • Cash handling
  • Client needs assessment
  • Strong organizational skills
  • Appointment scheduling
  • Problem-solving
  • Time management
  • Excellent communication
  • Telephone and email etiquette

Accomplishments

Hendrick Automotive President's Club

Timeline

Internet Sales Client Advisor

BMW of Murrieta
02.2013 - Current

BDC Representative

BMW of Murrieta
11.2011 - 02.2013

Accounts Payable Clerk

Integrity Tire & Auto
10.2006 - 10.2009

Accounting Clerk

Kearny Mesa Lexus
02.2004 - 10.2006

New London High School

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Jolene Guzman