Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jolene Deyell

Vancouver,BC

Summary

Passionate and empathetic professional with a diverse background, including supporting survivors of human trafficking, individuals with ADHD and learning difficulties, and those navigating disability and foster care transitions. Experienced in providing one-on-one support in challenging situations and case management for over 50 clients. Experienced in life skills development and psychosocial rehabilitation. Adept at crafting inclusive educational content for diverse audiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Career Advisor & Facilitator

YWCA
08.2023 - Current
  • Assist youth transitioning out of foster care in creating action plans that identify short and long-term goals, as well as barriers to employment, employing a strength-based approach.
  • Collaborate with clients to identify skills, strengths, and areas for improvement through assessments and evaluations.
  • Develop and facilitate workshops focused on essential life skills such as communication styles, conflict resolution, and healthy relationships.

Disability Case Manager

Canada Life Assurance
01.2023 - 08.2023
  • Conducted thorough medical investigations via phone, or in writing, with applicants, employers, physicians, and other service providers.
  • Responsible for managing a caseload of 50+ employees on disability leave, including integrating return-to-work programs and negotiating with employers.
  • Evaluated the extent of the disability by facilitating interviews with applicants and their employers, and provided detailed, ongoing updates.


Resident Development Supervisor

Illuminate
05.2022 - 12.2022
  • Oversaw the case management of 50+ survivors of human trafficking and 12 staff members providing direct case management.
  • Ensured successful integration of the program’s case management system, based off of psychosocial rehabilitation principles.
  • Facilitated weekly life and living skills development sessions; developed the curriculum, supervised clients, and monitored progress by leveraging psychosocial assessment tools.
  • Led the delivery of therapeutic support to survivors, guiding staff members in the implementation of healthy boundaries and effective communication strategies.

Program Development Assistant

Illuminate
08.2021 - 04.2022
  • Developed and instructed educational content for survivors of human trafficking, including individuals with neurodivergence, mental and physical health conditions, and varying cultural and language backgrounds.
  • Meticulously crafted lessons to ensure they were multi-modal, flexible, culturally sensitive, and socially inclusive.
  • Transformed the learning environment into a haven, catering to the unique needs and preferences of English Language Learners, Indigenous and gender-diverse individuals, as well as those with Autism Spectrum Disorder, Attention Deficit Hyperactivity Disorder, Complex-Post Traumatic Stress Disorder, and Fetal Alcohol Spectrum Disorder.

Direct Care Worker

Illuminate
01.2020 - 08.2021
  • Enhanced client well-being by providing compassionate and individualized care tailored to their specific needs.
  • Provided emotional support to patients during traumatic flashbacks, dissociation, and other challenging times, fostering a sense of trust and psychological wellbeing.
  • Collaborated with interdisciplinary teams in designing and implementing personalized care plans, maximizing patient outcomes.

Research Assistant

Organized Minds
04.2020 - 09.2020
  • Researched executive function and working memory, translating complex findings into lay language to help parents understand their children's cognitive development.
  • Guided and empowered students with ADHD through tailored tutoring, fostering critical thinking skills, facilitating understanding of their diagnosis, and promoting self-advocacy.
  • Pioneered the development of the organization's inaugural training document for prospective tutors, focusing on equipping them with specialized techniques to effectively support individuals with ADHD.

Education

Bachelor of Arts - Psychology

University of British Columbia
Vancouver, BC
04.2019

Skills

  • Case Management
  • Group Facilitation
  • Daily Living Support
  • Life Skills Development

Certification

Non-Violent Crisis Intervention Training (2022)

Gender Diversity Training (2021)

Reconciliation Education (2021)

Timeline

Career Advisor & Facilitator

YWCA
08.2023 - Current

Disability Case Manager

Canada Life Assurance
01.2023 - 08.2023

Resident Development Supervisor

Illuminate
05.2022 - 12.2022

Program Development Assistant

Illuminate
08.2021 - 04.2022

Research Assistant

Organized Minds
04.2020 - 09.2020

Direct Care Worker

Illuminate
01.2020 - 08.2021

Bachelor of Arts - Psychology

University of British Columbia

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Jolene Deyell