Joleena Bell
Niagara Falls,ON
Summary
Dynamic and goal-oriented professional with a proven track record at Canadian Tire Financial Services, excelling in customer service and problem-solving. Recognized for strong analytical skills and effective communication, consistently achieving targets while fostering positive client relationships. Adept at multitasking and maintaining organization in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Credit Service Representative
Canadian Tire Financail Services
02.2022 - Current
- Conducted Inbound and Outbound calls, offering education, guidance and assistance to our customers in order to obtain a payment commitment or identify a payment plan to recover past due and over limit accounts, through effective questioning pertaining to their financial situations. While building strong customer interactions in a un-bias empathic manner.
- Ensured all information is recorded correctly with strong attention to the details, on a computer and with required systems, multitasking threw several systems on one call with ease.
- Handled stressful situations with composer and with the highest level of problem solving, communication, compassion. Staying customer focused and solution oriented while going above and beyond for the client.
- Collaborative team player with superior listening, communication and problem solving skills, who builds and maintains relationships easily, achieves targets that are set out for employees by the company.
- Ensured customer account(s) where up to date with information from address, phone number, emails etc.
- Participated in continuous training programs to stay current on industry trends, regulations, and best practices related to credit management and several polices.
Housekeeping Room Attendant
Hilton Hotel & Suites Niagara Falls
03.2015 - 01.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
Business Administration - Business Administration
Academy of Learning Career College
Hamilton, ON09-2021
Skills
- Team player mentality
- Goal-oriented mindset
- Strong analytical skills
- Excellent communication
- Customer service
- Time management
- Reliability
- Self motivation
- Multitasking Abilities
- Organizational skills
Languages
English
Timeline
Credit Service Representative
Canadian Tire Financail Services
02.2022 - Current
Housekeeping Room Attendant
Hilton Hotel & Suites Niagara Falls
03.2015 - 01.2020
Business Administration - Business Administration
Academy of Learning Career College
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