JOLEEN THERRIAULT
Medicine Hat,Alberta
Summary
Reliable individual proudly offering 20+ years of service experience fostering repeat customers through consistent, professional service. I am an adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I am an enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner and can maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Insurance Advisor
Western Financial Group
06.2022 - Current
- Explained detailed policy concepts in easy-to-understand terms
- Reviewed, shopped and processed renewals
- Educated clients on insurance policies and procedures
- Analyzed customer needs to provide customized insurance solutions
- Provided advice, answered queries and escalated complaints to management.
Server
The Keg
04.2022 - 07.2024
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bar Team Leader
City of Medicine Hat
10.2021 - 01.2023
- Maximized customer service by training staff, overseeing operations, and resolving issues
- Closed out cash register and prepared cashier report at close of business
Undergraduate Nurse
Good Samaritans Society
07.2016 - 06.2022
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Administered close patient care, checked vital signs, and monitored telemetry
- Built rapport with patients and members of patients' support systems.
Server
Medicine Hat Expedition and Stampede
07.2014 - 07.2021
- Increased sales significantly by upselling higher-end products to customers
- Collected payment for drinks served, balanced cash receipts and maintained accurate cash drawer
- Checked guests' identification before serving alcoholic beverages.
Skills
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Suggestive Selling
- Thrive in High-Volume Environments
- Maintaining Clean Work Areas
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Served beverages promptly with focus attention to customer needs
- Increased sales significantly by upselling higher-end products to customers
Certification
- Valid Proserve Training
- Valid Health Care Professional First Aid and CPR Training
- Licensed Insurance Broker
- Bachelor of Nursing
- Chairwoman of steelworks union
- Shop Stewart and union representative for employees
- Occupational health and safety committee
References
- Tracey Mark 587-217-7324, Manager Western Financial Group
- Stephanie Ward, 1-306-452-5230, The Keg Steak House
- Stephanie Harden, 403-866-7128, Nursing Supervisor
Timeline
Commercial Insurance Advisor
Western Financial Group
06.2022 - Current
Server
The Keg
04.2022 - 07.2024
Bar Team Leader
City of Medicine Hat
10.2021 - 01.2023
Undergraduate Nurse
Good Samaritans Society
07.2016 - 06.2022
Server
Medicine Hat Expedition and Stampede
07.2014 - 07.2021
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