JOLEEN SALIBA
Calgary,AB
Summary
Seeking a dynamic leadership position in a reputable organization, where my proven track record of effectively leading teams, orchestrating efficient operations, and optimizing performance can be leveraged to achieve strategic goals and enhance overall business success.
Overview
8
8
years of professional experience
Work History
Clinic General Manager
Calgary Eye Specialist Clinic
08.2016 - Current
- Managed and supervised 18 employees, conducting annual performance reviews and fostering a positive work environment
- Oversee daily clinic operations, scheduling patients, and maintaining clinic utilization
- Approve expense reports and ensure adherence to budget guidelines
- Organize and conduct staff meetings, payroll, and timekeeping in compliance with company policies
- Recruit, hire, and train new employees
- Providing comprehensive orientation and training programs
- Implement clinic policies and procedures, maintaining regulatory compliance
- Audit accounts receivables and payables, reconciling discrepancies and ensuring accurate financial reporting
- Manage inventory, order supplies, and oversee equipment maintenance and repairs
- Submit and reconcile health service and insurance claims
- Conduct preliminary screening tests, assist doctors in minor surgeries, and administer diagnostic tests
- Dispense prescription glasses and perform Meibomian Gland treatments
- Coordinate and perform Medical Aesthetic treatments, educate patients on pre-and post-op care
- Handle public relations, and marketing, organize meet and greets with other Physicians to promote services
Clinical Aesthetician
NIWE Academy
11.2022 - 05.2023
- Engaged in hands-on learning through client consultations, analyzing skin conditions, and providing tailored treatment recommendations
- Educated clients on skincare products (ZO Obagi, Allermuir, G.M
- Collin), and advised on proper home-care regimens
- Performed various facials and advanced treatments including HydraFacial, Microdermabrasion, Oxygeneo, High Frequency, Advanced chemical peels, and Microneedling
- Specialized in Body Contouring, Laser treatments, and IPL procedures
- Ensured treatment rooms were set up with sanitary products, equipment, and supplies for client comfort and safety.
Process Server / Administrative Support
Alternative Document Services
02.2016 - 03.2018
- Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Improved communication with law firms by providing regular status updates on document delivery progress.
- Enhanced organizational efficiency by updating internal databases with accurate information on completed services.
- Managed administrative tasks for firm partners and associates.
Education
Diploma - Clinical Aesthetics
NIWE Academy Beauty School
Calgary, AB01.2023
Certificate - Plexr Plasma Plus
Plasmatology Group
Calgary, AB09.2022
Certificate - Ophthalmic Assistant
IJCAHPO
Calgary, AB01.2022
Bachelor of Science -
Mount Royal University
Calgary, AB06.2014
High School Diploma -
Ernest Manning
Calgary, AB05.2010
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
- Budget Control
- Policy Implementation
- Technical Proficiency
- Familiarity with electronic medical record (EMR) systems (HealthQuest, Accuro, Wolf, Medaccess)
- Well-organized
- Ability to work efficiently in stressful conditions and fast-paced environments
- Fast learner with a keen ability to set and maintain priorities
- Positive attitude, disciplined work ethic, and strong leadership skills
- Staff development and leadership skills to mentor and guide team members
- Product knowledge of skincare products (ZO Obagi, Allermuir, GM Collin)
Equipment Experience
- Clinical equipment: VF (Visual Field) machines, OCT (Optical Coherence Tomography) machines, ERG (Electroretinography) machines, B-Scan / A-Scan (Brightness Amplitude Ultrasonograohy machines, and more
- Meibomian Gland Dysfunction treatment tools (Blephex devices)
- Prescription glasses dispensing tools, including lensometers and frame selection tools
- Medical Aesthetic treatment tools (Plexr Plasma Plus devices)
- Office tools and software applications for managing patient information, billing, payroll, inventory etc.
- Public relations and marketing tools (WordPress), Search engine optimization (SEO) for improving online visibility, and other marketing materials.
References
References available upon request.
Timeline
Clinical Aesthetician
NIWE Academy
11.2022 - 05.2023
Clinic General Manager
Calgary Eye Specialist Clinic
08.2016 - Current
Process Server / Administrative Support
Alternative Document Services
02.2016 - 03.2018
Diploma - Clinical Aesthetics
NIWE Academy Beauty School
Certificate - Plexr Plasma Plus
Plasmatology Group
Certificate - Ophthalmic Assistant
IJCAHPO
Bachelor of Science -
Mount Royal University
High School Diploma -
Ernest Manning
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