Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
Hi, I’m

Joleen Hawkins

Customer Service Representative
New Denmark Station,NB
Joleen Hawkins

Summary

Proven Customer Service Representative at Canadian Tire, adept in active listening and payment processing, significantly enhanced customer loyalty by tailoring personalized solutions. Demonstrated exceptional customer relations at Hi Lite Restaurant, contributing to team success and elevating guest experiences. Skilled in money handling, consistently ensuring accuracy and boosting sales through strategic upselling at Mossimos Pizza and Subs Restaurant.

Overview

20
years of professional experience
1
Certification

Work History

Canadian Tire

Customer Service Representative
05.2024 - Current

Job overview


  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Hi Lite Restaurant

Restaurant Server
08.2021 - 08.2023

Job overview

  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

Mossimos Pizza and Subs Restaurant

Restaurant Server and Bartender
04.2013 - 06.2023

Job overview

  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Niagara College
Welland, ON

Early Childhood Education from Early Childhood Education
06.2014

Westlane Secondary School
Niagara Falls, ON

from Secondary Education
06.1996

Skills

  • Customer Service
  • Active Listening
  • Customer Relations
  • Payment Processing
  • Money handling abilities

Languages

English
Full Professional

Certification

I have my smart server, a course Certificate in diningroom excellence as well as my food handlers course

Availability
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Timeline

Customer Service Representative

Canadian Tire
05.2024 - Current

Restaurant Server

Hi Lite Restaurant
08.2021 - 08.2023

Restaurant Server and Bartender

Mossimos Pizza and Subs Restaurant
04.2013 - 06.2023

Niagara College

Early Childhood Education from Early Childhood Education

Westlane Secondary School

from Secondary Education

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Joleen HawkinsCustomer Service Representative