Hi, I’m
Joleen Hawkins
Customer Service Representative
New Denmark Station,NB
Summary
Proven Customer Service Representative at Canadian Tire, adept in active listening and payment processing, significantly enhanced customer loyalty by tailoring personalized solutions. Demonstrated exceptional customer relations at Hi Lite Restaurant, contributing to team success and elevating guest experiences. Skilled in money handling, consistently ensuring accuracy and boosting sales through strategic upselling at Mossimos Pizza and Subs Restaurant.
Overview
20
years of professional experience
1
Certification
Work History
Canadian Tire
Customer Service Representative
05.2024 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Hi Lite Restaurant
Restaurant Server
08.2021 - 08.2023
Job overview
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Mossimos Pizza and Subs Restaurant
Restaurant Server and Bartender
04.2013 - 06.2023
Job overview
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Served food and beverages promptly with focused attention to customer needs.
Education
Niagara CollegeWelland, ON
Early Childhood Education from Early Childhood Education
06.2014
Westlane Secondary SchoolNiagara Falls, ON
from Secondary Education
06.1996
Skills
- Customer Service
- Active Listening
- Customer Relations
- Payment Processing
- Money handling abilities
Languages
English
Full Professional
Certification
I have my smart server, a course Certificate in diningroom excellence as well as my food handlers course
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Canadian Tire
05.2024 - Current
Restaurant Server
Hi Lite Restaurant
08.2021 - 08.2023
Restaurant Server and Bartender
Mossimos Pizza and Subs Restaurant
04.2013 - 06.2023
Niagara College
Early Childhood Education from Early Childhood Education
Westlane Secondary School
from Secondary Education
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