Joleane Olsen
Regina,SK
Summary
I have been a receptionist since 2011 and have built my skills in how to help as many customers as I can! As well as going above and beyond to show empathy in whatever situation is at hand.
Overview
14
14
years of professional experience
Work History
Vet To Pet Mobile
Jamie Touter
07.2024 - Current
- Answer phones multiple lines
- Book/cancel/move Appointments
- Attaching medical notes/reports to files
- Check in/out patients
- Train employees
- Work in our food centre
- Take cash/Give cash
- Work with the back team with pets
- Euthanasia paperwork
- Euthanasia Assistant in room
- Bagging and tagging bodies
- Cleaning rooms/Building
- Laundry upkeep
- Walking the animals
- Reading monitoring in surgeries
- Weighing pets and putting them into rooms
- Attending house calls
- Pulling Vaccines/Filling medications
- Taking CPR statuses/helping with CPR
- Closing and opening.
- Pacs room/ Sanitizing surgery tools
24 hr Animal Care Centre (Receptionist)
11.2021 - 07.2024
- Answer phones multiple lines
- Book/cancel/move Appointments
- Attaching medical notes/reports to files
- Check in/out patients
- Train employees
- Work in our food centre
- Take cash/Give cash
- Work with the back team with pets
- Euthanasia paperwork
- Cleaning
- Taking pets to the vets
- Putting pets in rooms
- Taking CPR statuses
- Closing and opening.
Daycare (Run from home)
10.2017 - 11.2021
- Plan kids days
- Clean diapers
- Deal with taxes and receipts
- Meal prepped
- Did Advertisement
- Planned crafts and play dates
- Deal with money
- Schedule kids days and outings.
Dr Amos Akinbiyi OBGYN (Medical Receptionist)
01.2015 - 11.2016
- Room runner
- Cleaned rooms after each patient
- Prepped pap tests, baby checks
- Stocked rooms
- Called General to set up U/S, Injections for type O blood, Surgery’s, C-Section
- Calling labour and delivery
- Cleaning clinic
- Answering phones
- Booking appointments
- Working in patients’ charts
- Transferring charts and making charts
- Dealing with cash
- Opening and closing clinic
- Scheduling doctors OR clinics and time off
- Importing and shredding documents
- Helping patients.
Gateway Alliance East (Medical Receptionist)
12.2014 - 01.2015
- Stocked rooms with supplies
- Cleaned rooms between patients
- Was a runner for rooms
- Transferring and making charts
- Working and attaching with personal documents
- Answering phones
- Helping patients
- Booking appointments
- Adding/Organizing medicine room
- Booking Mammograms, ultrasounds
- Putting injection together
- Ordering supplies
- Opening and closing clinic
- Dealing with payments.
Chatters hair (manager)
06.2014 - 12.2014
- Scheduled shifts
- Stocked and ordered supplies
- Booked clients
- Cleaned store
- Opened and closed
- Dealt with money from clients
- Did the nightly cash drop at the bank
- Dealt with complaints of employees and hair.
Alta-Sask Wellness Inc.
02.2013 - 02.2014
- Scanning and Importing Documents to patient charts
- Scheduling/Canceling appointments
- Handling cash for appointments
- Answering phones
- Faxing.
Cleos - Sales Associate, Shift Manager
02.2012 - 04.2012
- Customer service/Conflict resolution
- Working Till
- Staff organization
- Payroll
- Store set-up/Stock transfer.
Six pack Liquor - Sales Associate
06.2010 - 02.2012
- Customer service
- Cleaning
- Opening and Closing
- Dealing with cash.
Education
Communication Skill Building
Wddc
Edmonton, ABMedical Office Assistant Diploma -
Reeves College
Lloydminster, ABCertified Nail Technician -
Sun Burst Nails
Lloydminster, SKHigh School Diploma -
Holy Rosary High School
Lloydminster, ABOnline Course - Liquor License -
Online Course
Lloydminster, AB06.2010
Skills
- Excellent communication and customer service skills
- Able to productively work as a team member or individually
- Highly competent in all levels of responsibility
- Very punctual and reliable
- Telephone etiquette
Languages
English
Elementary
English
Professional Working
References
- Richelle W, +14039288184
- Marjorie M, +13065333343
Timeline
Vet To Pet Mobile
Jamie Touter
07.2024 - Current
24 hr Animal Care Centre (Receptionist)
11.2021 - 07.2024
Daycare (Run from home)
10.2017 - 11.2021
Dr Amos Akinbiyi OBGYN (Medical Receptionist)
01.2015 - 11.2016
Gateway Alliance East (Medical Receptionist)
12.2014 - 01.2015
Chatters hair (manager)
06.2014 - 12.2014
Alta-Sask Wellness Inc.
02.2013 - 02.2014
Cleos - Sales Associate, Shift Manager
02.2012 - 04.2012
Six pack Liquor - Sales Associate
06.2010 - 02.2012
Communication Skill Building
Wddc
Medical Office Assistant Diploma -
Reeves College
Certified Nail Technician -
Sun Burst Nails
High School Diploma -
Holy Rosary High School
Online Course - Liquor License -
Online Course
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