Jolanda Rideout
Grand Falls-Windsor,NL
Summary
Motivated professional focused on maximizing customer, patient and resident's satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
11
11
years of professional experience
Work History
Food Operations Supervisor
NL Health Services
Grand Falls-Windsor, Newfoundland and Labrador
04.2017 - Current
- I manage the ordering of the kitchen ingredients, equipment, and chemicals, ensuring compliance with provincial health care guidelines. I effectively coordinate with major suppliers, such as Sysco, Atlantic Grocery, and Canada Bread.
- I track customer feedback through surveys and reviews. I visit one-on-one with patients, residents, and families to gain feedback on menu choices to help suit that particular person's needs.
- I conduct monthly inventory for Central Health's kitchen and have visited other facilities, including Long Term Care (P3), and Dr. Twomey in Botwood, NL, to complete needed supervisor duties. I communicate with the cafeteria staff to resolve issues. Additionally, I collaborate with the nursing staff, the speech and language department, and dieticians of Canada to address the dietary needs and preferences of patients and residents within acute care and Carmelite House.
Receptionist/Shift Supervisor
Westwood Inn & Suites
Grand Falls-Windsor, Newfoundland and Labrador
09.2016 - 04.2017
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Greeted visitors and provided them with assistance.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- I carefully inspected the identification of customers to verify the age requirements for the purchase of alcohol.
- Identified the needs of customers promptly and efficiently.
General Manager
Papa Murphy's
Grande Prairie, Alberta
09.2013 - 07.2015
- Developed marketing strategies designed to increase brand awareness within target markets.
- Supervised employees through planning, assignments, and direction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Some College (No Degree) - Food And Nutrition Management
Algonquin College
Ottawa, ON01-2023
Skills
- LEADS program
- Compassion and empathy
- Quality program protocols
- HACCP planning
- Food safety management
- Operational protocols
- Allergen awareness
- Menu planning
- Food preparation techniques
- National branded accounts management
- Nutrition support
- Employee scheduling
References
References available upon request.
Timeline
Food Operations Supervisor
NL Health Services
04.2017 - Current
Receptionist/Shift Supervisor
Westwood Inn & Suites
09.2016 - 04.2017
General Manager
Papa Murphy's
09.2013 - 07.2015
Some College (No Degree) - Food And Nutrition Management
Algonquin College
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