Jolan D. Millard
Los Angeles
Summary
Dynamic Project Management Specialist with extensive experience in mental health program leadership and solutions management. Adept at designing, implementing, and monitoring programs to exceed performance targets and deliver measurable impact. Proven ability to manage multiple high-stakes projects simultaneously while fostering collaboration among stakeholders. Seeking to leverage interpersonal and problem-solving skills as Chief Impact Officer at Goodwill of Southern California.
Overview
10
10
years of professional experience
Work History
Mental Health Project Director
Clare Matrix
12.2018 - Current
- Design and execute project strategies to meet and exceed audit expectations.
- Achieved 18% growth in project participation, surpassing state and national grant targets.
- Manage up to four state and federal projects concurrently, producing detailed status reports on progress and challenges.
- Facilitate stakeholder meetings to align deliverables and schedules, ensuring transparent communication throughout project lifecycles.
- Hire, train and manage team members for project implementation.
- Track project and team member performance closely to quickly intervene and implement corrective action.
Solutions Manager
Verizon
07.2014 - 01.2019
- Managed a team of sales specialists, enhancing accountability and overall performance.
- Initiated a district-wide sales certification program, significantly improving product knowledge and increasing sales.
- Collaborated with leadership to create and implement effective communication and stress management courses for team development.
- Contributed to ranking in the top 10% of over 1,600 stores, achieving sales increases of 12% and high customer satisfaction ratings.
- Maintained deep technical background knowledge in product and service parameters in order to facilitate communications with customers and internal stakeholders.
Mental Health Counselor
Southern Illinois University
09.2014 - 07.2017
- Conducted individual counseling sessions addressing diverse psychological challenges.
- Developed comprehensive treatment plans and provided case management for a minimum 25 client caseload.
- Engaged in outreach programs focused on women's empowerment and mental health awareness.
Education
M.A - Clinical Adult Psychology
Southern Illinois University Edwardsville
Edwardsville, IL12.2010
B.A. - Communications & Culture, French, African American Studies
Indiana University Bloomington
Bloomington, IN12.2003
Some College (No Degree) - French Language And Literature
Temple University
Philadelphia, PASkills
- Project Management
- Critical Thinking
- Effective Communication
- Collaborative Leadership
- Detail-Oriented
- Problem Solving
- Team Building
- Administrative Skills
- Report Writing
Timeline
Mental Health Project Director
Clare Matrix
12.2018 - Current
Mental Health Counselor
Southern Illinois University
09.2014 - 07.2017
Solutions Manager
Verizon
07.2014 - 01.2019
M.A - Clinical Adult Psychology
Southern Illinois University Edwardsville
B.A. - Communications & Culture, French, African American Studies
Indiana University Bloomington
Some College (No Degree) - French Language And Literature
Temple University
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