Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
BusinessAnalyst
Jolade Osuntubo

Jolade Osuntubo

Business Analyst
Calgary,AB

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Project Lead/Business Analyst

Peace Church Global
Calgary, AB
12.2020 - Current
  • Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Developed and followed baseline project plan and milestones for task completion.

Business Analyst

City of Edinburgh Council
09.2015 - 10.2019
  • Supported leadership team with reporting, analysis and business presentations to inform divisional strategies.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Conducted interviews with key business users to collect information on business processes and user requirements.

Customer Service Support

Stanbic-IBTC Bank
07.2010 - 09.2013
  • .Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed Hundreds of International trading clients documentation promptly each week to ensure exceptional customer service.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Utilized personal and professional networks to identify, acquire and manage new clients.

Education

Master of Science - Environmental Sustainability

Edinburgh Napier University
UK
09.2013 - 10.2014

Bachelor of Science - Applied Animal Biology

Olabisi Onabanjo University
09.2004 - 06.2009

Skills

Project planning and development

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Certification

Prince2 Foundation Certificate in Project Management

Interests

Connecting with People

Arts & Craft

Learning & exploring

Timeline

[Scrum Master Certified] Training - [May, 2024]

05-2021

SCRUMstudy Agile Master Certified (SAMC) [May, 2024]

04-2021

Project Lead/Business Analyst

Peace Church Global
12.2020 - Current

Prince2 Foundation Certificate in Project Management

04-2017

Business Analyst

City of Edinburgh Council
09.2015 - 10.2019

Master of Science - Environmental Sustainability

Edinburgh Napier University
09.2013 - 10.2014

Customer Service Support

Stanbic-IBTC Bank
07.2010 - 09.2013

Bachelor of Science - Applied Animal Biology

Olabisi Onabanjo University
09.2004 - 06.2009

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Jolade OsuntuboBusiness Analyst