Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Joel Lemieux

Hamilton,Ontario

Summary

Over ten years of Customer Service experience. Bilingual (French/English) and focused on completing projects on time or ahead of schedule. Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in shrink control and order processing.

Overview

20
20

Years of professional experience

2
2

Languages

Work History

French Bilingual Service Associate

ASG
11.2023 - Current
  • Coordinated with internal departments to ensure seamless support for clients'' needs across various channels.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Owner/Operator

905Thrive
02.2020 - Current
  • Make custom merchandise for the general public as well as business to business printing needs .
  • Managed day-to-day business operations.
  • Prepared annual budgets with controls to prevent overages.
  • Developed business plan, processes and procedures to provide superior service to customers.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Service Associate French - Work From Home

Wayfair
10.2022 - 10.2023
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided professional services and support in a dynamic work environment.
  • Managed over 80 customer calls per day, in both English and French,

Real Estate Administrative Assistant

Sebastien Dusseault Real Estate
04.2022 - 08.2022
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Coordinated appointments to show marketed properties.
  • Kept contacts organized with Follow up Boss system to maintain readiness for future mailings.
  • Coordinated leads management with Follow up Boss CRM software to improve efficiency with prioritized prospects.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Interacted with vendors to purchase and set up equipment and services.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Increased sales by 15%

Superintendent

Medallion Corp
11.2017 - 04.2022
  • Maintain and clean the property(inside and outside)
  • General Maintenance
  • Prepare apartments for new tenants
  • Assisting in Showing the units
  • Communicate with tenants
  • Inspected grounds and facilities to identify necessary repairs.
  • Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
  • Supervised facility crew and general maintenance schedules.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Communicated effectively with owners, residents and on-site associates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.

Bilingual Order Desk/Accounts Receivable

Wheels Automotive Dealer Supplies, Hamilton
05.2011 - 06.2013
  • Handle all inquiries (French and English) via telephone and email
  • Handled and placed all orders via telephone or the website
  • Handled and diffused customer queries and complaints
  • Took payments over telephone or in person
  • Filling
  • Data Entry
  • Improved operations through consistent hard work and dedication.
  • Created plans and communicated deadlines to complete projects on time.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Dealer support specialist

Aditya Birla Minacs, Nissan DPIC
09.2008 - 12.2010
  • Handle all French inquiries from dealerships throughout Canada
  • Handled and placed orders for Head office and dealerships
  • Identify, research, and resolve customer issues using the computer system
  • Data entry
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Diploma -

Ecole Secondaire Catholic Theriault
Timmins, ON

Skills

  • Operations oversight
  • Marketing and advertising
  • Human Resource Management
  • Staffing
  • Equipment operation
  • Shipping and packaging
  • Mail handling
  • Strategic planning
  • Scheduling
  • Teamwork and Collaboration
  • Clerical Support
  • Analytical and Critical Thinking
  • Good Telephone Etiquette
  • Written Communication
  • Customer service expert
  • Calm and Professional Under Pressure

Websites

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

French Bilingual Service Associate

ASG
11.2023 - Current

Service Associate French - Work From Home

Wayfair
10.2022 - 10.2023

Real Estate Administrative Assistant

Sebastien Dusseault Real Estate
04.2022 - 08.2022

Owner/Operator

905Thrive
02.2020 - Current

Superintendent

Medallion Corp
11.2017 - 04.2022

Bilingual Order Desk/Accounts Receivable

Wheels Automotive Dealer Supplies, Hamilton
05.2011 - 06.2013

Dealer support specialist

Aditya Birla Minacs, Nissan DPIC
09.2008 - 12.2010

Diploma -

Ecole Secondaire Catholic Theriault

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Joel Lemieux