JOJI TOMY
Hamilton,ON
Summary
Dedicated network systems technician with a strong ability to provide end-to-end technical support and exceptional customer service. Experienced in troubleshooting and resolving issues while maintaining optimal system performance. Committed to delivering reliable, timely, and client-focused service.
Overview
4
4
years of professional experience
Work History
Academic Peer Tutor
Mohawk College
01.2024 - Current
- Offered targeted support to students in understanding complex concepts, with a focus on Math and Unix.
- Fostered a positive learning environment through strategies like encouragement, repetition, and tailored reviews to help students master challenging topics.
Customer Sales Representative
Best Buy
03.2023 - 12.2023
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Junior Service Desk Technician
Lulu Connect
02.2021 - 10.2022
- Collaborated with team members to maintain consistency in service delivery and support quality.
- Provided support in the installation and configuration of modems, routers, switches, and other networking equipment.
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
Education
Diploma - Computer Systems Technician - Network Systems
Mohawk College
Hamilton, ON12.2025
Diploma - Computer Operations
Vocational Training Center
KOCHI, INDIA01.2022
Skills
- Knowledge of Networking protocols and pipelines
- Works with Oracle VM VirtualBox, VMware Workstation Microsoft Hype-V
- Group Policy Management & Network Design
- Provides technical support to users regrading the network related issues
- Manages software update
- Configuring wireless routers and switches
- Unix Administration (Scripting and Pipelines)
- Troubleshooting Shell Scripting and IEEE 80211
- Excellent written and Oral communication skills
- Able to effectively schedule time, energy, and resources
Timeline
Academic Peer Tutor
Mohawk College
01.2024 - Current
Customer Sales Representative
Best Buy
03.2023 - 12.2023
Junior Service Desk Technician
Lulu Connect
02.2021 - 10.2022
Diploma - Computer Systems Technician - Network Systems
Mohawk College
Diploma - Computer Operations
Vocational Training Center
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