Joie Ann Sy
Vancouver ,BC
Summary
Dynamic Recreation Coordinator with a proven track record at Three Links Care Center, excelling in group coordination and special event planning. Expertly enhanced resident engagement through tailored programs and effective scheduling. Strong multitasker and collaborator, fostering a team-oriented environment while managing budgets for memorable activities.
Overview
17
17
years of professional experience
Work History
Recreation Coordinator
Three Links Care Center
Vancouver, BC
08.2011 - Current
- Developed and implemented recreational programs enhancing resident engagement and well-being.
- Coordinated scheduling of activities, ensuring optimal participation and resource allocation.
- Collaborated with healthcare staff to tailor programs addressing specific resident needs and preferences.
- Trained and supervised recreational staff, fostering a team-oriented environment focused on care excellence.
- Managed budgets for recreational activities, ensuring cost-effective use of resources while maximizing enjoyment.
- Coordinated special events such as birthday social, seasonal events and holiday celebration accommodating about 50 people.
- Able to connect and serve individuals with varying interests and backgrounds.
Customer Service Representative/Cashier
Vandula Farms
Ladner Trunk Road
06.2024 - 10.2025
- Managed order processing and payment transactions accurately.
- Analyzed customer feedback to identify areas for operational improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving difficult situations.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Jimmy The Greek
Vancouver, BC
04.2009 - 06.2011
- Processed orders efficiently, ensuring timely delivery of products.
- Maintained product knowledge to provide accurate information to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Associate of Applied Science - Recreation Assistant
College of The Rockies
Cranbrook, BC04-2012
Associate of Applied Science - Health Care Assistant/Aide
Burnaby Continuing Education
Vancouver, BC04-2011
Bachelor of Science - Nursing
Perpetual Help College Manila
Philippines04-2005
Skills
- Group coordination
- Special event planning
- Activity planning
- Scheduling activities
- Multitasking
- Teamwork and collaboration
Languages
English
Professional Working
Timeline
Customer Service Representative/Cashier
Vandula Farms
06.2024 - 10.2025
Recreation Coordinator
Three Links Care Center
08.2011 - Current
Customer Service Representative
Jimmy The Greek
04.2009 - 06.2011
Associate of Applied Science - Recreation Assistant
College of The Rockies
Associate of Applied Science - Health Care Assistant/Aide
Burnaby Continuing Education
Bachelor of Science - Nursing
Perpetual Help College Manila