JOIE ZHU
Detail-oriented accounting professional with experience in accounts receivable, collections, financial documentation, and insurance account analysis. Skilled in account reconciliation, aging report management, COI processing, discrepancy resolution, and maintaining accurate financial records. Strong analytical ability with a track record of improving workflows, reducing outstanding balances, and supporting month-end processes. Promoted twice within two years for accuracy, reliability, and performance. Proficient in Excel, financial data review, and cross-department collaboration.
Personable and organized, with keen eye for detail and positive approach to challenges. Well-versed in data analysis and reporting, coupled with strong proficiency in Microsoft Excel and database management. Adept at streamlining administrative processes to enhance efficiency and support organizational goals.
Work History
Account Receivable Specialist
1 Month- Manage the full accounts receivable cycle including invoicing, payment posting, reconciliation, and reporting.
- Perform collections by reviewing aging reports, contacting clients regarding past-due balances, and negotiating payment arrangements.
- Analyze account discrepancies, research billing issues, and coordinate corrections with clients and internal teams.
- Maintain accurate financial records and support month-end closing activities through account updates and AR reporting.
- Utilize Excel and accounting systems to track payments, reconcile accounts, and prepare financial summaries.
- Improve AR workflows by reducing overdue balances and strengthening follow-up procedures to support cash-flow stability.
Account Analyst
1 Year 2 Months- Reviewed financial documentation, client account details, and risk information for accuracy, completeness, and compliance.
- Analyzed account data, identified discrepancies, and ensured proper processing of financial and policy records.
- Prepared finance agreements, payment terms, and client documentation while maintaining organized financial files.
- Processed client payments and reconciled account activity to ensure accurate financial tracking.
- Reviewed invoices and compared billing details with finance agreements to resolve inconsistencies.
- Reviewed, processed, approved, and issued Certificates of Insurance (COIs) in accordance with carrier and client requirements.
- Collaborated with carriers, clients, and internal teams to coordinate approvals and support timely account resolution.
- Utilized Excel and internal systems to track account activity, support reporting, and improve operational accuracy.
Data Assistant
10 Months- Entered, verified, and maintained account data with high accuracy and attention to detail.
- Reviewed records and documentation for completeness and consistency.
- Supported reporting, file management, and daily administrative operations.
- Maintained organized electronic records and documentation.
- Promoted to Account Analyst based on strong performance, reliability, and analytical capability.
- Handled incoming calls and performed clerical tasks including filing, document processing, and record maintenance.
Education
B.A. - Accounting & Auditing
Skills
Certification
- Intuit Academy — Tracking Assets & Sales (Aug 2026)
- Intuit Academy — Bookkeeping Basics (Jul 2026)
- Google — Foundations of Digital Marketing & E-commerce (Feb 2023)