Joie Tran
London,ON
Summary
Driven leader with strong problem-solving and customer service skills, adept in strategic planning and significantly improved customer satisfaction and sales revenue. Expert in digital marketing and CRM, I excel in fostering collaboration and resolving issues, ensuring seamless dining experiences. My approach has consistently elevated customer loyalty and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
FOH Manager
Shiki Japanese Restaurant
2023.01 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with kitchen team, boosting overall sales revenue; Designed and executed digital marketing strategies.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers.
Lead Barista
Presotea
2022.09 - 2023.08
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Lead Barista
CoCo Fresh Tea & Juice
2019.11 - 2021.12
- Ranked in top 5 best employees; nominated for supervisor.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Bachelor of Management And Organizational Studies - Marketing And Consumer Studies
University of Western Ontario
London, ON04.2023
High School Diploma -
H.B. Beal Secondary School
London, ON06.2019
Skills
- Reliable and Responsible
- Collaboration and Teamwork
- Team Leadership
- Strategic Planning
- Training and mentoring
- POS system operations
- Problem-Solving
- Digital Marketing
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Korean
Limited Working
Certification
- Google Analytics for Beginners
- Hootsuite Social Marketing Certification
- Smart Serve certificate
Timeline
FOH Manager
Shiki Japanese Restaurant
2023.01 - Current
Lead Barista
Presotea
2022.09 - 2023.08
Lead Barista
CoCo Fresh Tea & Juice
2019.11 - 2021.12
Bachelor of Management And Organizational Studies - Marketing And Consumer Studies
University of Western Ontario
High School Diploma -
H.B. Beal Secondary School
- Google Analytics for Beginners
- Hootsuite Social Marketing Certification
- Smart Serve certificate
Similar Profiles
Oliver BarnesOliver Barnes
Waiter at Shiki Japanese RestaurantWaiter at Shiki Japanese Restaurant
Jeilyn De GuzmanJeilyn De Guzman
Server at Sushi Ginza Japanese Restaurant Inc.Server at Sushi Ginza Japanese Restaurant Inc.
Anna Priday-AshbyAnna Priday-Ashby
Wait Staff Member at Sono Japanese RestaurantWait Staff Member at Sono Japanese Restaurant