JOICE CRISTINA BASSOTTO FLORES
Calgary,AB
Summary
Offering compassionate and creative approach, eager to learn and thrive in daycare setting. Brings understanding of child development principles and ability to create safe and stimulating environment. Ready to use and develop skills in communication and child engagement in early childhood educator role.
Overview
26
26
years of professional experience
Work History
Daycare Teacher
Societé Pommes De Reinette
05.2024 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Cashier
Les Moulins La Fayette
11.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Daycare Teacher
Garderie Les Mini Soleils 2
06.2021 - 06.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
Day Care Teacher
Betty Daycare
12.2020 - 06.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Organized and supervised large and small group activities.
Administrative Assistant
FISIOLIFE PHYSIOTHERAPY
05.2014 - 11.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Travel Agent
HAMBURGUESA
11.2000 - 04.2006
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Receptionist
NURSING HOME
05.1999 - 04.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Certificate - Early Childhood Care And Education Level 1
Online Classes
Calgary, AB09-2024
Certificate - CPR
RED CROSS
Calgary, AB05-2024
Certificate - LASER WAXING
ÉCOLE ÉDUCATION PROFESSIONELLE COMPÉTENCE 2000
Laval, QC12.2020
Certificate of Technical Studies - AESTHETIC
LA SALLE COLLEGE
Montreal, QC12.2019
Certificate of Technical Studies - Auxiliary Nursing
SUPERIOR SCHOOL OF PROFESSIONAL EDUCATION
BRAZIL08.2016
Skills
- Time management
- Child safety
- Cleaning and sanitation
- Lesson planning
- Active listener
- Loves children
- CPR and first aid
- Friendly and likeable
- Emotionally supportive
- Child development
Timeline
Daycare Teacher
Societé Pommes De Reinette
05.2024 - Current
Cashier
Les Moulins La Fayette
11.2022 - 02.2024
Daycare Teacher
Garderie Les Mini Soleils 2
06.2021 - 06.2022
Day Care Teacher
Betty Daycare
12.2020 - 06.2021
Administrative Assistant
FISIOLIFE PHYSIOTHERAPY
05.2014 - 11.2018
Travel Agent
HAMBURGUESA
11.2000 - 04.2006
Receptionist
NURSING HOME
05.1999 - 04.2000
Certificate - Early Childhood Care And Education Level 1
Online Classes
Certificate - CPR
RED CROSS
Certificate - LASER WAXING
ÉCOLE ÉDUCATION PROFESSIONELLE COMPÉTENCE 2000
Certificate of Technical Studies - AESTHETIC
LA SALLE COLLEGE
Certificate of Technical Studies - Auxiliary Nursing
SUPERIOR SCHOOL OF PROFESSIONAL EDUCATION
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