Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Joice Ngwe

Mount Royal,QC

Overview

2
2
years of professional experience
1
1
Certification

Work History

SCRUM MASTER

Curinos
2022 - 2023
  • Maintained a transparent environment for communication between stakeholders, developers, and the Product Owner
  • Collaborated with product owners to prioritize backlogs and ensure timely delivery of projects
  • Facilitated daily scrums, sprint planning, sprint retrospectives, and sprint reviews for a software development team
  • Coached teams on Agile and Scrum methodology best practices, including sprint planning, retrospectives, and user story creation
  • Worked closely with development teams to set realistic expectations about scope and timelines.

CRISES INTERVENTION WORKER

YWCA Saskatoon
2020 - 2021
  • Engaged in ongoing consultation with supervisors regarding complex cases and treatment approaches
  • Facilitated group therapy sessions for clients dealing with trauma or mental health issues
  • Identified warning signs of escalating crises and implemented de-escalation techniques when necessary
  • Established trusting relationships with clients through active listening and empathy building skills
  • Evaluated program effectiveness through data collection and analysis.

SUPPORT WORKER

Luther care Homes
2016 - 2020
  • Provided emotional support to clients during difficult times or crisis situations
  • Provided compassionate care and support to individuals with physical disabilities, mental health issues and learning difficulties
  • Assisted clients in developing daily living skills such as budgeting, cooking and cleaning
  • Utilized effective communication strategies to build relationships with clients
  • Carried out risk assessments to ensure the safety of clients at all times
  • Encouraged client independence through goal setting and problem-solving techniques.

MARKETING SPECIALIST

MTN
01.2014 - 01.2016
  • Managed website and social media content to ensure accuracy and consistency
  • Created content for various channels, such as social media, email newsletters, print ads, and webpages
  • Developed and implemented successful marketing campaigns to increase brand awareness and customer engagement
  • Implemented SEO best practices to improve organic search ranking for key terms on major search engines
  • Refined marketing strategies to increase efficiency
  • Analyzed website analytics data to identify trends in user behavior and optimize performance of digital marketing initiatives.

Education

CERTIFICATION IN APPLIED CYBERSECURITY - Applied Cyber Security

McGill University
Montreal
12.2023

Skills

    Network Security Measures

    Active Listening

    Reading Comprehension

    Cybersecurity Policy Development

    Complex Problem-Solving

    Threat Detection

    Risk Mitigation

Certification

  • Scrum Master
  • CompTIA Security+

Volunteer Experience

NewBell -Douala

 Provided customer service by answering questions about products or services, processing orders and handling complaints. Researched, brainstormed, and generated creative ideas and marketing campaigns. Collaborated with design team on creative projects including logos, brochures, advertisements. Created and implemented original content for social media platforms. Analyzed customer feedback to inform marketing decisions.

References

References available upon request

Timeline

MARKETING SPECIALIST

MTN
01.2014 - 01.2016

SCRUM MASTER

Curinos
2022 - 2023

CRISES INTERVENTION WORKER

YWCA Saskatoon
2020 - 2021

SUPPORT WORKER

Luther care Homes
2016 - 2020

CERTIFICATION IN APPLIED CYBERSECURITY - Applied Cyber Security

McGill University

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Joice Ngwe