JOICE HAHN
Porto Alegre,,Brazil
Summary
Senior IT professional specializing in project and delivery management with 30+ years of experience in domestic and international environments. Expertise includes Agile, Scrum, and hybrid project management, team leadership, and client relationship management. Currently spearheading delivery operations at Avenue Code, ensuring top-tier client service through effective team coaching and process improvement.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Delivery Ambassador
Avenue Code
01.2022 - Current
- Act as the main client point of contact for delivery matters, supporting strategic decisions and program development.
- Monitor team performance, KPIs, risks, and delivery quality to ensure successful project execution.
- Lead client meetings and maintain strong stakeholder relationships.
- Conduct candidate interviews focused on cultural fit and team alignment.
- Manage performance reviews, Individual Development Plans (IDPs), feedback cycles, and 1:1 meetings.
- Support onboarding processes for new employees in both company and client environments.
- Track team allocation, project participation, and operational metrics.
- Lead retention initiatives, conflict resolution, promotions, and compensation discussions.
- Contribute to improvements in the Delivery Ambassador program and maintain internal client documentation.
IT Product Manager at Dell Technologies
Qintess
10.2021 - 01.2022
Agile Project Manager - Lead Consultant
Thoughtworks
10.2020 - 09.2021
- Performing roles of Project Manager and Scrum Master, attending one of the biggest cosmetic companies in the world.
Scrum Master
Sicredi
07.2017 - 12.2018
- Active participation in Sicredi's Agile Transformation.
- Implementation of Scrum framework at the time of BI Projects.
- Facilitation of agile teams.
- Scrum Master.
Project Leader
Sicredi
07.2015 - 06.2017
- BI Project Management
Project Manager
Compass UOL
01.2014 - 07.2015
- Project Manager responsible for the maintenance and new projects of the e-commerce platform for major fashion retailer.
Project Manager
TLantic
04.2009 - 07.2013
Project Manager Consultant
DB
11.2002 - 03.2009
System Analyst
Grupo Zaffari
06.1998 - 11.2002
Developer
Trafo Equipamentos Elétricos S/A
1993 - 1998
Education
Administrative Science - Global Technology
Fairleigh Dickinson University
Vancouver, Canada2020
Post-MBA - Leadership
Unisinos
Porto Alegre, Brazil2016
MBA - Strategic Management of IT
FGV
Porto Alegre, Brazil2014
Specialization - Software Development For Web
ULBRA
Canoas, Brazil2005
Bachelor of Science - Computer Science
ULBRA
Gravataí, Brazil2003
Skills
- Delivery Management
- People Management
- Project Management
- Leadership
- Coaching
- Teams Facilitation
Certification
Project Management Professional (PMP) - 2013
PMI – Project Management Institute
Professional Scrum Master ( PSM) - 2017
PMI – Project Management Institute
Certified Lean Inception Facilitator (CLF) - 2021
PMI – Project Management Institute
Certified Kanban Management Specialist (CKMS) - 2021
PMCert.org
Google Cloud Digital Leader - 2022
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Delivery Ambassador
Avenue Code
01.2022 - Current
IT Product Manager at Dell Technologies
Qintess
10.2021 - 01.2022
Agile Project Manager - Lead Consultant
Thoughtworks
10.2020 - 09.2021
Scrum Master
Sicredi
07.2017 - 12.2018
Project Leader
Sicredi
07.2015 - 06.2017
Project Manager
Compass UOL
01.2014 - 07.2015
Project Manager
TLantic
04.2009 - 07.2013
Project Manager Consultant
DB
11.2002 - 03.2009
System Analyst
Grupo Zaffari
06.1998 - 11.2002
Developer
Trafo Equipamentos Elétricos S/A
1993 - 1998
Administrative Science - Global Technology
Fairleigh Dickinson University
Post-MBA - Leadership
Unisinos
MBA - Strategic Management of IT
FGV
Specialization - Software Development For Web
ULBRA
Bachelor of Science - Computer Science
ULBRA