Johoanne Gonzales
Edmonton,AB
Summary
Highly motivated employee with a strong desire to take on new challenges. Possesses a solid work ethic and exceptional interpersonal skills. Adaptable and thrives in unsupervised environments, quickly mastering new skills. Passionate about helping others succeed and believes in providing a holistic approach to advising.
Overview
9
9
years of professional experience
Work History
Program Advisor
University of Alberta
11.2023 - Current
- Assists in the development of curriculums and course schedules through collaboration with instructors, ensuring alignment with specific program objectives and accreditation standards.
- Organize and facilitate leadership enhancement course for a range to enhance participants' professional development opportunities, accommodating class sizes ranging from 10-60 students.
- Supporting all instructors through preparation of all created content for student access, schedule As and contracts for teaching events, and assisting in facilitation of teaching sessions.
- Assess effectiveness of existing programs by gathering student feedback and implementing necessary improvements.
International Recruitment and Advising Coordinator
The King's University
02.2022 - 11.2023
- Increased admission of international student through the assessment and feedback of student's transcripts and application, evaluating approximately 50-60 full applications per month.
- Provided leadership, mentoring and training to admissions officers on best practices, admission policies, and the building relationships with students
- Built relationships with international students through supporting and advising of temporary immigration policies such work permits and work permits using the RISIA license
- Administered training sessions for and liaise with education agents acting on behalf of the King’s university
Case Manager
Breakout Recovery Centre - Hope Mission
09.2019 - 01.2022
- Provided case management services including intake, weekly sessions, assessments, crisis intervention, advocacy, referral and monitoring of any status changes in clients.
- Maintained up-to-date case logs and electronic client records following department policies for effective monitoring for approximately 15-20 men in recovery.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
Lead Customer Experience Associate
TD Canada Trust
05.2019 - 08.2019
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Supported Customer Experience Associates team members ranging from 5-7 associates to drive growth and development.
- Mentored and trained junior team members and managed employee relationships.
- Efficiently managed branch duties, such as opening and closing procedures
Personal Banking Associate
TD Canada Trust
02.2018 - 05.2019
- Advised customers on bank products, services and financial planning options.
- Assisted customers in daily banking needs that included account maintenance, loan applications and minor investing, assisting approximately 10 in person appointments per day.
- Performed cold calls with clients and booked appointments while prioritizing and understanding the clients’ concerns
- Met or exceeded sales goals by promoting bank products and services in customer interactions consistently.
Ticket Finance Coordinator
Edmonton Elks Football Club
11.2015 - 07.2017
- Prepared and assembled post payments and deposits into general ledger accounts using Simply Accounting
- Balanced ticket finance coordinator tasks such as running weekly accounts receivable reports using Microsoft Word and Excel, processing outstanding payments and reconciling general ledger accounts with Archtic events
- Operated a ticket booth and minor security detail during Game-days
- Coordinated with other supervisors, combining group efforts to achieve goals.
Education
Bachelor’s Degree - Business | Accounting
GRANT MACEWAN UNIVERSITY
Edmonton, Alberta06.2015
Skills
- Critical Thinking
- Public Speaking
- Team Leadership
- Excellent Communication
- Decision Making
- Presentation Skills
- Project Coordination
- Strong Work Ethic
- Active Listening
- Relationship Building
Languages
English
Native or Bilingual
Tagalog
Native/ Bilingual
Timeline
Program Advisor
University of Alberta
11.2023 - Current
International Recruitment and Advising Coordinator
The King's University
02.2022 - 11.2023
Case Manager
Breakout Recovery Centre - Hope Mission
09.2019 - 01.2022
Lead Customer Experience Associate
TD Canada Trust
05.2019 - 08.2019
Personal Banking Associate
TD Canada Trust
02.2018 - 05.2019
Ticket Finance Coordinator
Edmonton Elks Football Club
11.2015 - 07.2017
Bachelor’s Degree - Business | Accounting
GRANT MACEWAN UNIVERSITY
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