Johny Gomes
Scarborough,ON
Summary
An energetic, self-motivated, enthusiastic and ultimately goal-oriented person with the ability to work under pressure and determined to solve problems. I am also adaptable at working independently or as a part of a team, seeking a full-time position in renowned organization that will utilize skills and offer the chance for advancement as well as the opportunity to gain experience.
Overview
21
21
years of professional experience
Work History
Sales Associate
Forpost Trade
01.2024 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Event Manager
JBR Events
05.2022 - Current
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Generated ideas to enhance and expand current event offerings.
- Developed detailed event reports, documenting all aspects of each event.
- Coordinated travel and accommodations for event attendees.
- Trained and supervised event staff to complete tasks on time.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Developed and implemented successful marketing plans to generate event revenue.
- Prepared invitations to send out to guest lists.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Oversaw event registration process by collecting and tracking attendee information.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Monitored and controlled event expenditures to meet budgets.
- Created detailed timelines and budgets for events to meet all deadlines.
Self-employed Driver
Uber & Lyft
01.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Upheld high standards of cleanliness within vehicle's interior/exterior appearance, providing professional image for company at all times.
- Drove safely in various weather and road conditions to avoid accidents.
Production Line Attendant
Estée Lauder
03.2018 - 03.2019
- Promptly responded to all requests for assistance.
- Maintained accurate records of customer transactions, adhering to confidentiality requirements and data protection protocols.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Contributed to positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Conducted thorough inspections of facilities to identify areas requiring maintenance or repair, reporting findings to management for prompt resolution.
Sorter
Manpower
01.2017 - 01.2018
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Operated pallet jacks to move large and heavy items for sorting.
- Followed safety protocols while handling hazardous materials.
- Used hand-held scanners to sort items into specific categories.
- Streamlined workflow for improved productivity and time management in sorting tasks.
- Followed company policies and procedures to produce consistent work results.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Intern
IT World Canada
01.2017 - 03.2017
- Created and managed project plans, timelines and budgets.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Prepared project presentations and reports to assist senior staff.
Order Picker
Home Depo/Rona
01.2017 - 01.2017
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Excellent communication skills, both verbal and written.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Managed timely and effective replacement of damaged or missing products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Prepared and checked outbound shipments for accuracy.
- Noted unsafe components inside packages and discussed concerns with supervisors.
Deputy Manager
Impress-Newtex Composite
01.2009 - 01.2014
- Developed detailed plans based on broad guidance and direction.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Interviewed, performed background checks, hired, and trained associates.
- Established team priorities, maintained schedules and monitored performance.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Created reports and analyzed and interpreted data.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Spearheaded critical projects from inception to completion, consistently meeting deadlines and exceeding expectations.
- Managed budgets for various projects, ensuring optimal resource allocation and cost control.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Prepared annual budgets with controls to prevent overages.
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
Sr. Merchandiser
Epyllion Group
01.2008 - 01.2009
- Developed strong vendor relationships to negotiate better pricing, improving profitability for the company.
- Managed seasonal merchandise transitions smoothly, ensuring timely delivery of fresh inventory while minimizing leftover stock.
- Collected data, monitored project progress and finalized reports before reporting to management.
- Inspected merchandise for quality and arranged proper display location on floor.
- Cautiously practiced risk management regarding budgeting and expenditures.
- Analyzed sale reports regularly to identify best-selling items and adjust future buying decisions accordingly.
- Analyzed customer feedback and shopper trends to inform display designs.
- Collaborated cross-functionally with design and production teams to ensure consistent product quality and timely deliveries.
- Implemented sales strategies to generate leads and maximize profit margins.
- Generated weekly, monthly and quarterly production reports to highlight milestones and activities.
- Planned and participated in conference calls and meetings with planning and management departments.
- Established a performance-driven culture within the merchandising team by setting clear objectives and providing regular feedback on progress.
- Uploaded pictures and data to ERP on completed projects and displays for approval from management.
Merchandiser
Esquire Group
01.2003 - 01.2007
- Researched and identified new suppliers and vendors.
- Analyzed sales data to identify opportunities for growth and improvement in merchandising strategies.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Conducted regular factory visits to assess compliance with merchandising guidelines and provide feedback for improvement where necessary.
- Implemented staff training programs focused on product knowledge and effective sales techniques, increasing overall team performance.
- Proactively addressed customers comments on pre-production samples to avoid misunderstandings before bulk production, ensuring product availability and customer satisfaction.
Education
Condominium Management Limited License -
CMRAO
CONDOMINIUM MANAGEMENT REGULATORY AUTHORITY OF ONT01.2024
ITA- Windows Server, Messaging & Mobile -
Trios College
Ontario, CA01.2017
English Language Course -
LINC
Ontario, CA01.2016
B.Com in Commerce -
National University
Dhaka01.2001
H.S.C in Commerce -
Notre Dame College
Dhaka01.1999
S.S.C. in Science -
Willes Little Flower School
Dhaka01.1997
Skills
- Information Analysis
- Relationship Building
- Excellent people skills
- Conflict Resolution
- Meeting Goals
- Engaging with Diverse Customers
- Outgoing Personality
- Teamwork and Collaboration
- Verbal/written communication
- Honest and Dependable
- Problem-Solving
- Attention to Detail
- Complex Problem-Solving
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Elementary
Urdu
Elementary
Timeline
Sales Associate
Forpost Trade
01.2024 - Current
Event Manager
JBR Events
05.2022 - Current
Self-employed Driver
Uber & Lyft
01.2019 - Current
Production Line Attendant
Estée Lauder
03.2018 - 03.2019
Intern
IT World Canada
01.2017 - 03.2017
Sorter
Manpower
01.2017 - 01.2018
Order Picker
Home Depo/Rona
01.2017 - 01.2017
Deputy Manager
Impress-Newtex Composite
01.2009 - 01.2014
Sr. Merchandiser
Epyllion Group
01.2008 - 01.2009
Merchandiser
Esquire Group
01.2003 - 01.2007
Condominium Management Limited License -
CMRAO
ITA- Windows Server, Messaging & Mobile -
Trios College
English Language Course -
LINC
B.Com in Commerce -
National University
H.S.C in Commerce -
Notre Dame College
S.S.C. in Science -
Willes Little Flower School
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