John Werner Litong
Kenora,Ontario
Summary
To obtain a challenging fulltime position that utilizes my experience and education with opportunity for advancement of my career and personal growth. Experienced business and systems analyst with 11 years of IT experience with emphasis in Toll Support System. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
Work History
TOLL SYSTEM SUPPORT
PEA TOLLWAY CORPORATION
08.2012 - Current
- It operates the 14-kilometer Manila-Cavite Toll Expressway Road along the coast of Manila Bay Philippines that is now known as CAVITEX Expressway
- Same with C5 Extension Expressway in Taguig, approximate 7.7-kilometer project that will link to the CAVITEX Expressway
- Handling Database administration, database backup on a daily/monthly basis and system restoration can be done anytime as needed
- Perform daily checking of toll data’s integrity, time synchronization and data verification
- Conducts regular assessment of the performance and security of the servers and related equipment to ensure acceptable up time and acceptable quality of service which includes accessing internal and external portals as well as doing tests
- Creates service request, coordinates, and informs internal service and escalate complex incidents to second-line support personnel for third party provider's issues
- Prepares daily, weekly, and monthly reports to the internal partners based on agreed timeline
- Receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies
- Proper coordination with system provider and all concerned on system updates, issues, and issue resolution
- Reported problems are documented, recorded, analyzed and necessary corrective maintenance process is carried out
- Software preventive maintenance process is complete and carried out regularly
- Performs Anti-Virus Scanning of Toll Collection System computers
- Maintain user access maintenance in the system user, roles, and privileges
- Handling CCTV administration and performs playback for verification or investigation purposes.
Technical Support Representative
MEGAWORLD CORPORATION
10.2011 - 02.2012
- On-the-job Training for completion of college degree
Education
Bachelor of Science in Information Technology -
Innovative College of Science & Technology
Oriental Mindoro, Philippines01.2012
Skills
- Knowledgeable in database administration and executing query of MySQL, MsSQL, Oracle, IB Expert with Firebird database, PostgreSQL Experienced programming of Turbo C, Visual Basic 60 and C-Sharp Net Experienced in CCTV Indigo Vision Control Center Able to use Microsoft platforms operating systems / office Experienced troubleshooting IT hardware and software problems Experienced in basic networking, cabling …
- System monitoring
- System troubleshooting
- Database management
- Technical support
- Software installation
- Operating systems
- Troubleshooting
- Microsoft Word
- Organization and Time Management
- Analytical and Critical Thinking
- Remote Office Availability
Training Certificate
- Completed the MySQL for Database Administrators Ed 5.1 Training Course
- Completed the training for Fire Brigade Member certified by Bureau of Fire Protection, National Capital Region
- Completed the Basic Occupational Safety and Health (BOSH) mandated course prescribed by the Bureau of Working Conditions for safety officers.
- Regular Blood Donor to the Red Cross
- Loyalty Awardee for being 10 years in service in PEA Tollway Corporation
- TALA Awardee for being dedicated at work and upholding the corporate values
References
- Myra Z. Toquero, PEA Tollway, Toll Verifier, +638 863 8001 local 8404
- Vivian Escoto, PEA Tollway, HR Staff, +638 863 8001 local 8103
- Elmer Estabillo, PEA Tollway, FOS/Toll System Support, +638 863 8001 local 8414
Timeline
TOLL SYSTEM SUPPORT
PEA TOLLWAY CORPORATION
08.2012 - Current
Technical Support Representative
MEGAWORLD CORPORATION
10.2011 - 02.2012
Bachelor of Science in Information Technology -
Innovative College of Science & Technology
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