Summary
Overview
Work History
Education
Skills
About Me
Timeline
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John (Umbran) Perez

Wilmington

Summary

Dynamic sales associate with exceptional customer service and conflict resolution skills. Committed to enhancing customer experiences while driving sales through effective team collaboration and attention to detail.

Overview

9
9
years of professional experience

Work History

Sales Associate

Bath & Body Works
San Pedro
01.2025 - Current
  • Assisted customers in product selection and answered inquiries effectively.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve sales goals and improve workflows.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Upsold additional items based on customer interests and needs.

Assistant Store Manager

GameStop
San Pedro
10.2018 - 10.2025
  • Responsible for the upkeep of all the store's needs and operations, as well as always being available to interact with every guest.
  • Work directly with my peers and offer feedback on a consistent basis to make sure everyone is happy and working efficiently.
  • Responsible for opening and closing procedures, as well as daily cash and register checks.
  • Work and lead the team to make sure store elements are up to standard with company requirements.
  • Able to promote the company's needs in new member sign-ups and reservations of future titles.
  • Trained new employees on customer service protocols and store policies.
  • Implemented promotional displays to enhance product visibility and engagement.
  • Oversaw cash handling procedures to maintain accuracy and security standards.
  • Analyzed sales trends to inform merchandising decisions and stock rotation.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Food Server

Palos Verdes Villa
Rancho Palos Verdes
08.2016 - 06.2018
  • Provided excellent customer service to residents and guests.
  • Delivered meals promptly and accurately to dining areas.
  • Assisted in setting up dining rooms for special events.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Handled resident requests and addressed concerns efficiently.
  • Trained new servers on menu items and service standards.
  • Monitored inventory of supplies and reported shortages to management.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Brought food and beverages to the table in a timely manner.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.

Education

Associate of Arts - Arts and Humanities

Los Angeles Harbor College
Wilmington, CA
06-2025

Associate of Arts - Health And Fitness

Los Angeles Harbor College
Wilmington, CA
06-2025

Associate of Arts - Social And Behavioral Sciences

Los Angeles Harbor College
Wilmington, CA
06-2025

Skills

  • Customer service
  • Team collaboration
  • Sales analysis
  • Visual merchandising
  • Conflict resolution
  • Employee training
  • Inventory management
  • Communication skills
  • Excellent people skills
  • Flexible schedule
  • Product recommendations
  • Merchandising

About Me

  • At my core, I am a people person and I love working with others.
  • As an adult with ASD, I work my hardest to overcome obstacles and remain open to constructive feedback.
  • I'm constantly praised at work and I always strive to keep a good work ethic, but also be transparent with staff and managment when I'm not feeling my 100%.

Timeline

Sales Associate

Bath & Body Works
01.2025 - Current

Assistant Store Manager

GameStop
10.2018 - 10.2025

Food Server

Palos Verdes Villa
08.2016 - 06.2018

Associate of Arts - Arts and Humanities

Los Angeles Harbor College

Associate of Arts - Health And Fitness

Los Angeles Harbor College

Associate of Arts - Social And Behavioral Sciences

Los Angeles Harbor College

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John (Umbran) Perez