Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Accomplishments
References
Timeline
Generic

John Tobi Sholebo

Toronto,Canada

Summary

Dynamic professional with a strong background in security, customer service, and administrative support. Skilled in technical troubleshooting, data entry, and maintaining operational efficiency through effective communication and analytical thinking. Proven ability to manage access control and enhance client experiences in fast-paced environments, contributing to a safe and welcoming atmosphere.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Corporate Security Officer

Air Canada
Toronto, Canada
04.2024 - Current
  • Conducted routine patrols of premises to detect and prevent unauthorized activity
  • Managed visitor access by verifying identification, issuing badges, and maintaining logs of entry/exit times.

THE REPRESENTATIVE/Undergraduate Research Assistant

cbt psychology for personal development
Toronto, Canada
07.2023 - 07.2024
  • Managed inventory and supplies to ensure materials were available when needed.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Set up and updated customer accounts with interactions, payment, and personal information.

Technical Advisor

Transcom
Toronto, Canada
06.2022 - 03.2023
  • Delivered timely technical support services via telephone, email, or remote desktop connection
  • Assessed clients' technical needs and provided appropriate solutions
  • Identified potential areas for improvement in existing IT infrastructure and proposed cost-effective solutions
  • Developed troubleshooting guidelines to resolve common technical issues.

Autism Support Worker

Geneva center for autism
Toronto, Canada
04.2022 - 12.2022
  • Encouraged positive interactions between peers using verbal cues and visual supports
  • Assisted clients in problem-solving conflicts through effective communication and conflict resolution skills
  • Facilitated social interactions between clients and their peers to encourage relationship building and communication development.

Sales Associate

TJX Winners
Toronto, Canada
06.2018 - 11.2021
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Assisted customers with product selection to ensure customer satisfaction
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
  • Created detailed reports on sales activities, progress, results, trends.
  • Responded to customer inquiries via telephone, email, and in person.
  • Set up and updated customer accounts with interactions, payments, and personal information.
  • Navigated multiple computer systems and applications and utilized search tools to find information for customer inquiries.

Education

BACHELOR OF APPLIED SCIENCE (B.S.) - Psychology

University of Guelph-Humber
Toronto, ON
06-2025

Skills

  • Excellent communication skills in English, both verbal and written
  • Strong computer skills, including proficiency in the Microsoft Office Suite,
  • Data entry, technical support, and customer service experience
  • High attention to detail, and strong analytical skills
  • Strong interpersonal and problem-solving abilities, able to apply creative solutions

Certification

  • First aid/ CPR
  • Individual security guard license
  • Use of force
  • Security awareness training

Volunteer Experience

The Representative, CBT Psychology for Personal Development, Toronto, ON, 07/01/23, Present

Accomplishments

  • Honors list- University of Guelph-Humber
  • Top Performer in Customer Satisfaction- TJX winners

References

References available upon request.

Timeline

Corporate Security Officer

Air Canada
04.2024 - Current

THE REPRESENTATIVE/Undergraduate Research Assistant

cbt psychology for personal development
07.2023 - 07.2024

Technical Advisor

Transcom
06.2022 - 03.2023

Autism Support Worker

Geneva center for autism
04.2022 - 12.2022

Sales Associate

TJX Winners
06.2018 - 11.2021

BACHELOR OF APPLIED SCIENCE (B.S.) - Psychology

University of Guelph-Humber

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John Tobi Sholebo